Branch Supervisor (St. Jules/Lafayette, LA)

The Branch Supervisor will be responsible for supporting daily branch operations while providing supervision and guidance to front-line staff. This role ensures operational efficiency, regulatory compliance, and exceptional member service while driving performance that meets or exceeds branch goals. The Branch Supervisor plays a key role in auditing, teller and loan operations, team development, and serves in a leadership capacity in the Branch Manager’s absence. Our Branch Supervisor must embody Pelican’s Core Values and provide excellent service in all that they do.

A DAY IN THE LIFE OF A BRANCH SUPERVISOR INCLUDES:
• Assisting the Branch Manager with the operations of the branch in their absence or the absence of the Assistant Branch Manager.
• Monitoring, ordering, shipping, and balancing all cash for the branch.
• Promoting a strong sales and service culture while ensuring compliance by partnering with the branch manager to coach staff, set expectations, track performance, and proactively meet member needs.
• Reviewing and analyzing operational reports for accuracy and performance trends.
• Performing duties of all branch employees as necessary to support branch operations, including taking loan applications, booking loans, and opening new accounts.
• Providing guidance and training for new employees.

BRANCH SUPERVISOR SKILLS AND QUALIFICATIONS INCLUDES:
• 3 years of financial institution experience to include a combination of teller and/or contact center duties with 1 year of lending or loan processing experience.
◦ Must have a strong background in sales.
◦ Must be eligible to be licensed to sell all necessary insurance products.
• A high school education or GED.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving, attention to detail, and member service skills.
• Thorough knowledge of established branch procedures, policies, and practices.

OTHER THINGS YOU MAY WANT TO KNOW ABOUT THIS POSITION:
• Work Schedule
◦ Monday – Friday
▪ 8:30 am – 5:15 pm
• Travel
◦ Travel is rarely necessary for this position.
• Work Site Location
◦ All work will be performed at our St. Jules Branch at 1600 N Bertrand Dr, Lafayette, LA 70506.

WHY SHOULD YOU JOIN THE PELICAN TEAM?
Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.
Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.
Our full-time employees enjoy amazing benefits including:
• Medical, Dental, and Vision Insurances with generous employer premium contributions
• Health Savings Account with employer contributions for eligible employees
• Employer-Paid Group Life Insurance
• Voluntary Dependent Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays, including a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
• Paid Time Off to volunteer with approved non-profits and charities


Pelican State Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.