HR Shared Services Manager

HR Shared Services is responsible for the processing and support of all HR life cycle transactions in the Johns Hopkins University and Health Systems’ HRIS. We are seeking a HR Shared Services Manager who will ensure the processing team adheres to the service level agreement in manual processing of transactions, providing customer support to HR Data inquiries and acts as a subject matter expert for the HRIS. In collaboration with partners in Payroll Shared Services, Enterprise Business Services and other centers of expertise in HR and Benefits across Johns Hopkins Enterprise, the HR Shared Services Manager drives process improvement in HR transaction, adherence to HR data quality standards and leads a team focused on continuous learning and growth.

HR/Payroll Shared Services provides enterprise HR and Payroll support to Johns Hopkins entities utilizing SAP EC, Fiori tools, Employment Actions (Mendix), Organizational Management Tool (Mana) Winshuttle, Business Warehouse and Query Manager reporting tools. HR/Payroll Shared Services supports Johns Hopkins University and Johns Hopkins Health Systems with more than 60000 employees, faculty and students, over 50 states and 3 payroll cycles (Semimonthly, Biweekly and Weekly).

Specific Duties & Responsibilities

• Review Internal Service Requests (ISRs) ensuring all HRIS required information is meets processing standards for entry into the SAP system.
• Enter HR transactions into the SAP system in accordance with established quality and accuracy standards.
• Monitor select system reports and resolve issues as they are identified.
• Review and resolve audits of HR and Benefit data routinely.
• Work with HR Offices, Payroll Offices, Benefit Offices and all other customers to resolve SAP data integrity issues.
• Resolve issues for employees related to Employee Self Service and provide support for W-2 inquiries.
• Assist the HRSS Management team with establishing and improving upon defined HR Shared Service procedures and processing methods to efficiently and accurately meet production and performance goals.
• Develop a thorough understanding of HRIS functionality including how the HR module interfaces with other modules, other systems within Johns Hopkins and vendors.
• Be detailed oriented and have the ability to multi task and plan work priorities around payroll processing deadlines. Work with all staff members within HR Shared Services to create and manage effective relationships within the unit and build relationships enterprise-wide to better service customers.
• Utilize customer service skills to provide timely and accurate response to customer inquires
• Timely completion of audit work.
• Assist the HR Shared Services Management team with monitoring and evaluating HR Shared Services transaction work flow and volume in order to meet production and performance goals.
• Be proactive in identifying and implementing workable solutions to business issues with the assistance of HR Shared Services Management team.
• Responsible for creating a work environment that maintains confidentiality.
• Responsible for creating and maintaining a positive team environment among coworkers within the unit.
• Other duties as assigned.

• Bachelor’s in HR, Business or other related field.
• Five (5) years of experience working in a human resource, shared services, call center or customer service environment.
• At least 2 years of supervisory experience.

• PHR/SHRM-CP certification.
  

Classified Title: HR Shared Services Manager  
Role/Level/Range: L/04/LD  
Starting Salary Range: Min $75,000 - Max $131,300 Annually (Commensurate with experience) 
Employee group: Full Time 
Schedule: Monday-Friday (8:30am-5:00pm) 
Exempt Status: Exempt 
Location: Hybrid/Eastern High Campus 
Department name: ​​​​​​​HR Shared Services  
Personnel area: University Administration 

Total Rewards
The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency For