Customer Billing Coordinator

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Job Description:

START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE

At Ryder, our most important competitive advantage is our people.  CULTURE- INTEGRITY- FAMILY. As a Customer Billing Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career.

Schedule - Monday to Friday 7:00 am - 4:00 pm.
Hourly Pay - $20.00-$23.00. Paid Weekly

*Service Advisor / Automotive Billing Experience*

Summary

The Customer Quotation Coordinator will be responsible for processing invoices, ensuring that invoices are accurate and that customers are billed according to the service they received. The Customer Quotation Coordinator will develop quotes by costing materials, supplies, and labor, calculating customer's payment, including deductibles and generating the invoice to be submitted to the customer for payment. The Customer Quotation Coordinator will possess a high level of attention to detail, the ability to multitask and prioritize, and excel under pressure. The Customer Quotation Coordinator maintains a general understanding of the repair process as it relates to Standard Repair Times and parts pricing which will appear on quote/ invoice to the customer.

Essential Functions

• Answer phone calls, provide price quotes and other billing information to customers.
• Review estimates to verify the parts for customer quotes are correct and all pricing is in line with the quote.
• Make sure all parts are billed on service repair order.
• Prepare quotes and submit invoices to customers, ensuring the right information is on the invoice.
• Ensure customers are billed correctly for the services provided.
• Coordinate with other departments as needed to ensure the accuracy of billing information.
• Coordinate and manage the end-to-end process of price quoting.
• Write and prepare effective, compliant, and high-quality price quotes.
• Collaborate with other departments to ensure billing processes are efficient and effective.
• Maintain customer rapport by explaining quotes and obtaining approval of estimates.
• Utilize Salesforce.com as the primary tool to manage assigned Quote queue, responding to incoming quote requests from customers in a timely manner. Update required fields in Salesforce.com case once quote is processed and sent to customer.
• May use additional secondary systems including Auto integrate, Holman and Element for fleet management quoting/billing.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Strong verbal and written communication skills,
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).,
• Possesses a high degree of initiative,
• Ability to work independently and as a member of a team,
• Possesses flexibility to work in a fast paced, dynamic environment,
• Capable of multi-tasking, highly organized, with excellent time management skills,

Qualifications

• H.S. Diploma/GED, Required
• One (1) year to Two (2) years or more in Customer Service Experience, Required

Job Category

Operations and Support

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Hourly

Minimum Pay Range