Specialty Pharmacy Manager

<p><strong>Manager Patient Services - Onsite in Baton Rouge, LA or Monroe, LA + 50% travel across LA/MS - $10,000 Bonus!</strong></p> <p>The Manager of Patient Services (Specialty Pharmacy Manager) is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model.&nbsp; The manager provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings.&nbsp; The manager is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the Specialty Liaisons</p> <p><strong><u>Key Responsibilities</u></strong></p> <ul> <li>Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients.</li> <li>Coach and develop liaison team and instill Shields culture at health system partner site</li> <li>Provide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teams</li> <li>Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams</li> <li>Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction &amp; outcomes</li> <li>Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency</li> <li>Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency</li> <li>Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams</li> <li>Ensure a high level of partner satisfaction by proactively communicating the value of Shields’ clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership</li> <li>Collaborate with leadership teams to implement strategic initiatives including new clinic launches, workflow changes, and other growth initiatives</li> <li>Provide performance updates to Shields leadership team</li> <li>Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach</li> <li>Ensures coverage for Specialty Liaisons when absent from work</li> <li>Effective problem-solver who works through barriers for success within clinics and with the support staff within the home office</li> <li>Identifies issues within a clinic and works with their manager to create tangible