Receptionist, Hospital Operations

About the Oregon Humane Society 

Founded in 1868, Oregon Humane Society is the Northwest's oldest and largest animal welfare organization with one of the highest adoption rates in the nation. Through our mission of Creating a More Humane Society, we are working toward our vision of a world where all animals are treated with compassion, kindness and respect. With campuses in Portland and Salem, OHS is an Oregon-based nonprofit that relies on donor support for its adoption, education, medical and humane law enforcement programs. Visit oregonhumane.org for more information. 

The Team 

The Receptionist for the Hospital is a critical member of the medical team and typically the first person our clients will engage with. The Hospital Operations Receptionist providing resources to our clients for all of our access to care programs including spay and save. 

The Position 

The Hospital Receptionist is responsible for overall customer service needs, scheduling appointments, and maintaining complete records of clinic activities. This position actively provides a high level of customer service to our low-cost spay & neuter program clients and the public, both in person and over the phone. This position works with the public and wants to help connect pet owners from all walks of life to resources for their pets. The Receptionist will be part of a small and effective team that works closely with other departments as well as partner agencies. Responsibilities include answering a high-volume call line; scheduling appointments, fielding questions, and making a difference in the lives of pets & their people. This position is expected to be knowledgeable about resources available to pet owners in our community and to work with all people in an open, friendly, and non-judgmental manner. 

Essential Responsibilities 

PERSONAL LEADERSHIP 

• Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances. 

• Maintains high ethical standards, including exhibiting behaviors and actions that embrace and align to our organization and customer service values, while treating all people with respect and dignity. 

• Demonstrates an awareness of their individual personal strengths and development needs, modeling non-defensive behavior and openness to feedback; builds a culture of feedback and learning. 

LEARNING 

• Contribute to regular dialogue and accountability with the leadership team and across the organization to review progress and course correct, if necessary. 

• Ensure data and insights to identify, understand and articulate the key inputs and metrics that tell the story of the organization/team strategy and its progress. 

• Build in appropriate feedback loops to see if we are meeting key milestones and if the impact planned is being felt across the organization. 

INFLUENCE & REPRESENTATION 

• Represent OHS, as requested, at key stakeholder and sectoral meetings or engagements. 

• Communicate effectively to executive, and other stakeholder groups to ensure they are informed and able to actively engage 

• Liaise with and maintain productive relationships with all stakeholders, including other departments, and donors; build mutually rewarding professional relationships inside OHS at all levels. 

PRIMARY RESPONSIBILITIES 

CLIENT SERVICES 

• Assist clients, answer phones, schedule appointments, collect payments, and establish a complete client record 

• Acts as an external liaison to the public by answering basic questions related to program services. 

• Collaborate with the Medical team by checking in patients, triage patients as they present to the clinic, obtain a complete history, and accurately communicate all information and health concerns to the Veterinarian. 

• Thoroughly discuss pre and post-operative instructions to groups of up to 20 people, all services provided by the clinic, and advise clients on appropriate vaccinations and supplemental services. 

• Provide recommendations, discharge instructions, and medicatio