Facility Services Associate

Job Title: Facilities Services Associate 

Reports To: The Facilities Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. 

 

Job Overview: 

The Facilities Services Associate provides exceptional office and facilities services. The primary function of the role is to work in facility services with additional support for mail tasks such as scan, sort, log and distribute incoming mail to end users, process, and ship outgoing mail. This position will work together with the Facilities Manager to ensure safety and cleanliness to help guarantee a great working environment for all. This position will also oversee repairs and maintenance required for simple fixes, or report more complex problems. 

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. 

 

Duties and Responsibilities: 

• Provides 5-star customer service to all employees (in all forms of communication). 

• Provides general and preventative office maintenance & repair duties. 

• Oversees office equipment maintenance and safety tests. 

• Does inspections and record keeping of needed services. 

• Sets up/assembles office furniture installation. 

• Establishes and maintains positive vendor relationships. 

• Breakroom organization, cleaning, and stocking. 

• Provides services or coordinates support for: cleaning offices and bathrooms, vacuuming, shampooing carpets, stripping/waxing floors, light fixture bulbs, 

• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package. 

• Manages outgoing mail/package transactions. 

• Distributes mail/packages to company personnel. 

• Performs daily key ops of convenience multi-function devices (ensuring functionality, replenish toner/paper). 

• Submits work orders for certain requests. 

• Services and replenishes the barista, pantry, conference, kitchen, or meetings areas. 

• Performs meeting room and conference room set ups. 

• Performs building occupant moves within assigned facilities. 

• Maintains the Business Service Center area in a neat and orderly fashion. 

• Monitors level of office supplies on the floor, and replenishing and orders accordingly. 

• Proactively seeks out additional work during downtime. 

• Builds professional relationships with customers and other teams. 

• Maintains professionalism and composure when interacting with all employees. 

• Trains back-up and providing guidance on policies and procedures. 

• Determines what additional support is needed when handling sensitive inquiries. 

• Provides exceptional customer service to client. 

• Provides reception or concierge (front of office) coverage as needed. 

 

Competencies: 

• Strong verbal and written English communication skills. 

• Excellent customer service skills. 

• PC skills MS Office Suite experience. 

• Ability to handle multiple tasks simultaneously. 

• Good organizational skills. 

• Working knowledge of MFD equipment.