Director, Client Development

Director, Client Development

At Capital One, guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

Are you interested in joining a team of best-in-class Learning professionals who enable game-changing business results by providing cutting edge learning programs and solutions that unleash greatness in our associates? Here at Capital One, you have the opportunity to work in an environment in which the business truly values the strategic learning partnership.

The Director, Learning & Development: Financial Services will serve as a key member of the Learning & Development team.  This individual will have direct management of a team. You will be responsible for building relationships with key business stakeholders and partners to conduct needs analysis, consult, implement, measure and manage learning strategies designed to help our internal associates and business leaders grow their functional and professional skills in innovative, creative and appealing ways. This Director will help implement exceptional performance-based learning solutions that support our vision and strategy and will have the opportunity to champion, influence, reimagine, and refine the impacts of learning.  This position calls for a leader who is strategic and forward thinking, a problem solver, relationship builder and bold innovator.

Key Responsibilities:

• Lead and develop a team of learning consultants to deliver innovative learning solutions that will advance skills and expertise of associates

• Build strong relationships and consult with business leaders, HR partners, and L&D teammates to deliver learning strategies and experiences that meet people where they are and bring them forward on their journey

• Lead the learning and development agenda in support of Capital One’s Financial Services line of business

• Implement learning best practices and innovative, creative learning strategies

• Devise and implement a clear and consistent learning assessment model to measure results and return on investment, short term and long term

• Prioritize learning efforts and effectively allocate resources

• Fuel a culture of continuous learning on the team and among our partners by keeping an active pulse on external trends and bring them back to the team

• Motivate the team to high performance while caring for well-being and balance as a role model and a tone-setter for the team

• Advance diversity, inclusion, and belonging through leading practices in hiring, team building, and infusing these concepts throughout the learning experiences

• Communicate with and influence leadership at all levels

• Manage L&D Learning Budget

Basic Qualifications: 

• Bachelor’s Degree

• At least 3 years of experience in instructional design or learning experience design

• At least 5 years of experience in client consulting

• At least 5 years of experience leading and implementing learning strategies

• At least 5 years of experience in people leadership

• At least 5 years of experience in project management

Preferred Qualifications: 

• Master’s Degree in Business Administration, Education, Human Resources, Instructional Design, Learning and Development, or Organizational Design or Effectiveness

• Professional Human Resources Certification or Senior Professional Human Resources Certification

• 7+ years of experience in people management

• 7+ years of experience in project management (planning, executing, tracking)

• 5+ years of experience in driving multi-year, company-wide learning endeavors

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to pe