Membership Experience Lead (Full-Time with Benefits)

Description

Do you like working with people? Can you excel in a fast-paced environment? Are you a positive change maker with attention to detail? If so, the Boroughs Family Branch would like you to read on and consider joining our wonderful Welcome Staff Team!

Qualifications:

This position requires solid organizational, interpersonal and communication skills.

Specialized, Technical or Practical Know How:

• Minimum of two-year college degree, Bachelor’s Degree is preferred. Background in marketing, media or business administration given preference.
• At least two years of experience in customer service. Must have strong organizational, computer and communication skills.
• Incumbent must possess an extensive understanding of computer systems, financial procedures, and good business practices.
• Must be very organized and be able to create systems for smooth branch operations. YMCA program experience preferred.
• Strong human relation skills including the ability to establish and maintain a positive work environment with other staff, volunteers and the members.

Essential Functions:

• Responsible to lead the culture of exceptional member service.
• Ensure proper implementation of front desk procedures are in place/revised when necessary and communicate to front desk staff as it relates to all financial procedures.
• Demonstrate consistent excellence in sales/new member materials, presentation, telephone and in person service and prospective member engagement.
• Assist in all Membership billing.
• Support Senior Experience Director in all administrative duties as assigned.
• Assist Membership Director in providing sales and service training to Welcome Center Staff.
• Responsible for entering member cancelations and providing follow-up phone calls as needed.
• Participates in staff meetings and/or related meetings, as well as participates in association tasks force, Member Service Mission Impact Teams and Director on Duty responsibilities.
• Play a role in the Annual Campaign by forming strategic relationships to engage members--engaging them as donors.
• Assist in other areas as deemed necessary.
• Participates in trainings and other Association initiatives.

Schedule: Monday-Friday 2:00pm-10:30pm, including a 30 min break

Job Type: Full-time with Benefits to include generous PTO, Access to YMCA facilities, Medical, Dental, Disability, Life, Vision, & Pet Insurance, and ability to participate 403B Retirement Savings Plan. Also, once fully vested the YMCA will pay into an account for you!

Pay: $16.00/hour. 

If this sounds like something you are qualified to do and want to apply, please submit your online application with your resume today.

About Us: 

The Y: We’re for youth development, healthy living, and social responsibility.

The YMCA of Central Massachusetts provides an environment that reflects, respects, and celebrates our differences and the richness of diversity, resulting in strengthening the foundation of community through our pillars of youth development, healthy living, and social responsibility.