Principal Software Engineer- eCRM (Remote)
The Home DepotAbout the role
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The Principal Software Engineer serves as a senior technical leader responsible for architecting and delivering next-generation, AI-powered customer platforms that enable personalized, data-driven experiences at enterprise scale. This role combines deep expertise in Generative AI, Large Language Models (LLMs), and agent-based systems with strong knowledge of customer data ecosystems, CRM platforms, and distributed architecture.
This leader drives the design and development of AI-enabled applications leveraging Google Gemini Agent Development Kit (ADK), Vertex AI, and related agentic frameworks, advancing capabilities in intelligent automation, multi-agent orchestration, and AI-driven workflows. They establish best practices for model deployment, evaluation, governance, and responsible AI usage across the organization.
As a key technical authority, the Principal Software Engineer defines architecture and integration strategies that unify Master Data Management (MDM), Customer Identity Resolution, and Salesforce-based CRM ecosystems across complex, multi-brand and multi-business-unit environments. They ensure scalable, secure, and resilient solutions through modern enterprise architecture patterns, including APIs, microservices, and event-driven systems powered by technologies such as Apache Kafka.
This role also champions modern software engineering practices, including CI/CD, DevSecOps, automated testing, and cloud-native development on Google Cloud Platform (GCP), enabling high-performing teams to deliver with speed, quality, and operational excellence.
Key Responsibilities:
70% Delivery & Execution
Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
Documents, reviews and ensures that all quality and change control standards are met
Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
Writes custom code or scripts to do "destructive testing" to ensure adequate resiliency in production
Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
Contributes to enterprise-wide tools to drive destructive testing, automation, or engineering empowerment
Identifies product enhancements (client-facing or technical) to create a better experience for the end users
Identifies unsecured code areas and implements fixes as they are discovered with or without tooling
Identifies, implements, and shares technical solutions that can be used across the organization
Creates and architects foundational code elements that can be reused many times by a product
Creates meaningful architecture diagrams and other documentation needed for security reviews or other interested parties
Defines Service Level Objectives for product to constantly measure their reliability in production and help prioritize backlog work
20% Support & Enablement:
Fields questions from other product teams or support teams
Monitors tools and participates in conversations to encourage collaboration across product teams
Provides application support for software running in production
Proactively monitors production Service Level Objectives for products
Works with vendors and the open-source community to help identify and implement feature enhancements in software products
Works with other product teams to create API specifications and contracts for shared data
Proactively reviews the performance and capacity of all aspects of production: code, infrastructure, data, and message processing
Triages high priority issues and outages as they arise
10% Learning:
Participates in and leads learning activities around modern software design and development core practices (communities of practice)
Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
Attends conferences and learns how to apply new technologies where appropriate
Direct Manager/Direct Reports:
Typically reports to the Software Engineer Manager or Sr. Manager, Technology Director or Sr. Director.
Travel Requirements:
Typically requires overnight travel less than 10% of the time.
Physical Requirements:
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