Assoc Director, IT FinOps, Service Delivery & Business Engagement

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Location

This position requires strong on-site presence in San Diego, CA with an expectation of working in the office with some hybrid flexibility.

Summary

We are seeking a dynamic and results-oriented Associate Director to lead FinOps, Service Delivery, and Business Engagement teams globally. Reporting to the Director, IT, you will play a critical role in enhancing the security, reliability, and efficiency of our IT infrastructure.

Responsibilities

• Lead and manage FinOps team to optimize cloud resource utilization and minimize costs. This includes analyzing cloud spending, identifying cost optimization opportunities, and implementing strategies to optimize cloud resources.
• Develop and implement FinOps policies and best practices to ensure cost-effective and sustainable cloud operations.
• Establish and maintain a robust infrastructure governance framework, ensuring security, reliability, and compliance. Define and enforce controls related to provisioning, configuration, and change management while proactively monitoring and optimizing infrastructure performance.
• Develop and implement robust SLAs/OLAs with stakeholders, incorporating security and compliance. Drive alignment between business needs and IT service delivery by defining clear expectations, metrics, and targets.
• Lead and develop a high-performing team of IT service management professionals.
• Drive continuous improvement within ITSM processes, leveraging technology to streamline operations and enhance service delivery.
• Collaborate with stakeholders across the organization to ensure alignment of IT services with business objectives and establish and monitor key performance indicators (KPIs) to measure and improve service delivery effectiveness.
• Engages directly with suppliers, vendors, and outsource/service providers to ensure maximum value of delivered products/services, business processes are followed, partnerships/relationships are maintained, and a healthy/effective supply chain for critical services and resources is available.

Requirements

• Demonstrated success in leading and managing diverse teams, achieving goals, and driving results.
• Excellent verbal and written communication skills with the ability to effectively present findings and recommendations to senior executives.
• Strong analytical and problem-solving skills with a solid understanding of IT infrastructure and emerging technologies.
• Ability to thrive in a dynamic environment, adapt to change and resolve conflicts.
• Proven track record of delivering successful projects and meeting expectations in a fast-paced environment.
• Experience supporting 24x7 IT operations environments, including on-call rotations and incident response.

Experience/Education

• Requires bachelor’s degree or equivalent, advanced degree in Science, Business, Engineering, Computer Science, or a related field preferred.
• Typically has 15+ years of experience in IT, with at least 8+ years of experience in cloud computing (AWS, Azure, GCP), 3+ years of experience in FinOps principles and practices.
• 8+ years of experience in managing and leading global IT teams.
• Experience with automation tools (Ansible, Terraform), monitoring tools (Prometheus, Grafana, etc.)
• Demonstrated experience with cloud cost optimization strategies, capacity planning, and service delivery.
• Strong understanding of ITIL frameworks and best practices.
• Preferred Certifications: ITIL, Cloud (AWS, Azure, GCP), and relevant industry certifications.

#LI-ONSITE

The estimated base salary range for the Assoc Director, IT FinOps, Service Delivery & Business Engagement role based in the United States of America is: $167,200 - $250,800. Should the level or location of the rol