Asst. Director Quality, Training, and Documentation

ASSISTANT DIRECTOR QUALITY, TRAINING & DOCUMENTATION (HEALTHCARE)

Work from home (telecommute) within Oregon, Washington, Idaho or Utah 

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.  

Who We Are Looking For: 

Every day, Cambia’s HPO Learning & Development Team is living our mission to make health care easier and lives better. The AD of Quality, Training & Documentation provides strategic leadership and helps lead our health plan's integrated quality, training, and documentation functions, driving transformational change across our operational landscape. This role is responsible for reimagining and elevating how we deliver operational excellence through innovative approaches to quality management, employee development, and process improvement. The role requires a visionary leader who can integrate emerging technologies, innovative learning approaches, and predictive quality measures to enhance our member’s experiences. – all in service of making our members’ health journeys easier.  

If you're a motivated and experienced Learning & Development Leader looking to make a difference in the healthcare industry, apply for this exciting opportunity today!
 

What You Bring to Cambia: 

Qualifications and Certifications:  

• Bachelor’s degree in business management, adult education, or a related field

• 10 years in the healthcare industry, focusing on leadership development, change management

• Equivalent combination of education and experience will be considered.

What You Will Do at Cambia (Not limited to):   

Training:

• Lead and develop a team of training professionals supporting insurance operations

• Maintain strong relationships with our operational leaders to understand their training needs and opportunities.

• Design and implement blended learning solutions incorporating digital and traditional methods

• Identify and pilot new innovative training and knowledge management tool solutions.

Documentation:

• Identify and pilot new innovative knowledge management tool solutions.

• Lead digital transformation of documentation processes and systems

• Drive innovation in content development and delivery methods

• Ensure adherence to style guides and standards

Quality Assurance & Compliance:

• Direct the design and implementation of innovative quality assurance programs

• Maintain expertise in the BlueCross/BlueShield Local Operating Scorecard (LOS) Program

• Lead root cause analysis and process improvement initiatives

• Analyze and report audit results using data visualization and trending analysis

Strategic Leadership:

• Develop and execute strategies to transform quality, training, and documentation processes

• Partner with business leaders to assess and improve effectiveness of training, documentation, and quality initiatives

• Create and manage program budgets

• Build and maintain strategic vendor partnerships

• Drive cultural change toward proactive problem-solving and continuous improvement

• Lead and accelerate achievement of learning and development outcomes

Skills and Attributes (Not limited to):  

Required Skills:

• Strong background in quality management and process improvement

• Strong proficiency in Microsoft Office Suite

• Experience with learning management systems

• Experience with

• Excellence in data analysis and reporting

• Outstanding communication and presentation abilities

Knowledge Requirements:

• Health insurance operations and business practices

• Adult learning principles and instructional design

• Quality assurance methodologies

• Performance measurement and analytics

• Regulatory compliance requirements

Leadership Competencies:

• Strategic thinking and execution

• Team development and coaching

• Innovation and change leadership

• Cross-functional collaboration

• Project and program management

• Budget management

The expected hiring range for The AD Quality, Training &