Jobs and Careers

Customer Liaison Officer (ZR_29113_JOB)

BruntWork

UKRemotefull_timeVerifiedPosted 30 Oct 2025

About the role

This is a remote position.

Schedule:

9 am-5 pm Monday to Friday (Sydney Time), however this could change to later shifts or weekend shifts.
Client Timezone: Australian Eastern Standard Time (AEST)

Client Overview Join a dynamic and growing kitchen manufacturing company that creates beautiful, custom kitchens for customers across Australia. This established organization operates multiple successful kitchen brands and specializes in complex, high-quality kitchen manufacturing with a focus on exceptional customer experience. The company values thorough training, professional development, and treats remote team members as integral parts of their organization. You’ll be working with a team that understands the importance of getting every detail right in what is often one of the most important home improvement projects for their customers. Job Description As a Customer Service Representative, you’ll be the vital connection between customers and the production team, expertly guiding complex kitchen projects from initial order through final delivery. This role offers the opportunity to develop deep expertise in sophisticated manufacturing processes while building meaningful relationships with customers during their kitchen transformation journey. You’ll master a multi-stage project management system, ensuring every detail is perfect before moving to the next phase. This position is ideal for someone who enjoys problem-solving, attention to detail, and making a real difference in customers’ lives through exceptional service. Responsibilities

Guide customers through their entire kitchen project journey from order to delivery
Review and vet project files to ensure all required information is complete and accurate
Proactively reach out to customers and internal teams to gather missing project details
Expertly manage jobs through multiple manufacturing stages, ensuring proper progression
Verify customer appliance specifications and collect detailed model numbers for seamless integration
Coordinate project timing with customers regarding building works and construction schedules
Conduct thorough stage-specific checks before advancing projects to the next manufacturing phase
Maintain detailed documentation and records throughout the entire customer journey
Handle professional phone-based customer interactions with expertise and care

Requirements

Excellent English communication skills suitable for Australian customers
Strong organizational abilities to manage multiple complex projects simultaneously
Customer service experience with phone-based interactions preferred
Detail-oriented mindset with ability to learn technical manufacturing processes
Problem-solving skills to resolve project challenges efficiently
Patience and commitment for comprehensive training program (several weeks)
Ability to work Australian business hours in a remote environment
Enthusiasm for learning about kitchen manufacturing and home improvement industry