Professional Services Senior Manager

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD).

When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. 

The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day.

Brightree Professional Services Resupply Senior Manager will lead a highly motivated and thriving team of Resupply professional services implementation Consultants, Project Manager, and Project Coordinator focused on client success, employee engagement, organizational collaboration, and financial objectives.   This role requires a positive attitude, strong interpersonal skills, multi-tasking ability, strong professional verbal and written communication skills, and analysis abilities. 

The Senior Manager will report to the Senior Director of Professional Services.  

Let's talk about Responsibilities:  

• Establish and drive the overall vision and strategic plan for Professional Services teams. 

• Work closely with the Senior Director and Sales to set the strategy for supporting and implementing Brightree customers 

• Accomplish challenging financial, customer and project success objectives  

• Ensure successful delivery and execution of all customer interactions within Professional Services 

• Build collaborative relationships with other Brightree teams, specifically Product Management, Development, Sales, Customer Success and Customer Support  

• Enhance company reputation, credibility, and visibility around the fulfillment of robust client implementations involving the consulting and delivery of products and services 

• Develop the Brightree consulting business through the implementation of programs to maximize customer satisfaction, product usage, and company’s revenues. 

• Directs the development and monitoring of Professional Services OKRs, performance standards, and priorities 

• Provide guidance, support, and training to ensure the team is aligned with implementation best practices. 

• Foster a culture of collaboration, accountability, and continuous improvement. 

• Identify and implement process improvements to enhance the efficiency and effectiveness of the implementation process 

• Define enhancements to streamline future implementations  

• Oversee implementations and assist project manager as needed to address escalations, project roadblocks, and/or concerns 

• Maintain strong relationships with stakeholders, ensuring customer expectations are met. 

• Lead efforts to continuously improve the implementation process 

• Create implementation business review details and present to senior leaders 

• Support monthly readouts of implementation process 

Let's Talk about Qualifications and Experience: 

• Bachelor’s degree in Computer Science, Information Technology, Business Administration,