Director, Chief of Staff - Capital One Travel (BA)

Director, Chief of Staff - Capital One Travel (BA)

The Premium Products & Experiences business is accelerating Capital One’s journey to the top of the market. We have launched an award-winning flagship credit card Venture X, launching of our Capital One Travel, Dining and Entertainment portals, curated bespoke exclusive dining and access experiences, rewards, marketing and more. 

In this high visibility role, you will lead the Chief of Staff team. The Capital One Travel team is our premier, tech-powered travel booking platform where cardholders can earn and redeem rewards on flights, hotels, cars, and more – making it a core part of the Capital One cardholder experience and the value propositions of our flagship credit cards. You will work on a diverse set of strategic projects based on the top of house priorities, help deliver well-executed processes that improve team efficiency, and bolster the broader team engagement. The ideal candidate can solve problems and quickly operationalize solutions, while building for sustainability and scalability, strong organizational skills, and is proactive in managing their work. Through this role the candidate will need to be able to structure their thinking to effectively influence others and demonstrate strong verbal & written communication and leadership skills. 

Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued.  We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.

As a Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You’ll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. 

General Responsibilities:  

• Strategic leadership:  Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands 

• Leadership:  May manage and develop multiple analysts.  Coaching and mentoring associates with a goal of developing and retaining talent at Capital One 

• Execution:  Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently 

• Partnership:  Work closely with colleagues across Capital One including:  IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability  

• Strategic; analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing; credit risk management 

• Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business 

• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results 

• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills 

• Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

 Basic Qualificat