Associate Analyst, Enablement Practitioner

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About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Field Excellence & Enablement Team is a high-performing team chartered with driving the business forward. This involves managing and owning global enablement programs at a local level. The team works on the most pressing issues for the business and has hands-on involvement in making the fast-paced business unit a success.

The Field Enablement and Excellence Teams shape and deliver extraordinary live and virtual experiences globally from on-demand content to classroom and community based learning dedicated to enabling every seller around the world to do the greatest work of their lives. We do this for skills, do my job, product and industry from onboarding onwards. Our team is responsible for maximizing the impact of global initiatives and curriculum by embedding it in the field, leveraging SMEs, peer to peer learning and strong regional partnerships.

This dynamic, action-oriented team is looking for an organized, hands-on Enablement Practitioner (EP) to partner with senior Enablement Business Partners and sales leaders to bring localized sessions to a specific region. The EP is responsible for the program management, orchestration and facilitation of in-region, in-office, local language enablement sessions. This includes engaging subject matter experts in the customization of existing global content to address regional nuances.

As a key member of the Field Enablement and Excellence Team, you'll support our Value Chain through Discovery: sharing with stakeholders identified opportunities for enablement locally to maximize the impact of global initiatives and curriculum by embedding it in the field, leveraging SMEs, peer to peer learning and strong regional partnerships.
 

Main Responsibilities

• Work closely with Enablement Business Partners to understand needs of the business and serve as an expert on catalog of content

• Orchestrate and facilitate workshops that leverage global frameworks and subject matter expert communities

• Identify subject matter experts and manage adaptation of existing global content to address regional complexities (e.g. language, tool intricacies, etc.)

• Be a power-user in all internally-used products and tools

• Lead operations of in-region programs:

  • Manage registration, learner tracking, learner invites, Slack channels

  • Source delivery subject matter experts/ leader speakers and manage logistics

  • Manage survey analyses and CSAT tracking

  • Data and reporting

• Source data and provide analysis on trends and insights that support quarterly enablement planning process

• Build and maintain relationships with stakeholders inside and outside of Global Enablement to ensure strong cross-functional collaboration

Target Skills/Experience

• Strong interest in facilitating and leading in-person enablement sessions and/or 1-2 years experience.

• Ability to use multiple communication channels in an impactful manner to convey key messages to stakeholders across the organization.

• Become catalog expert with ability to identify and propose solutions to regional teams and achieve desired outcomes

• Ability to quickly build trusted relationships and work effectively with cross-functional colleagues

• Self-motivated, accountable, detail-oriented and resourceful

• Utilize internal tools to track, report and analyze performance of programs

• Change oriented. Works effectively in the face of ambiguity, shifting priorities, and rapid change.

• Ability to oversee a variety of projects/programs and supporting tools simultaneously

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