Customer Service Representative

Job ID: 526827

Non-Exempt

 

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

 

Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.

 

 

Job Summary

 

This CSR position will ensure a strong customer experience by responding to inbound calls, qualifying leads, handling transactional inquiries (excluding O.S.R non-transactional inquiries) through to delivery in a timely and professional manner. 

 

Job Location

 

• This role will be located at our plant in Stockton, CA.  

 

Job Responsibilities

 

• Develop a comprehensive understanding of the Oldcastle products, systems and business union contacts to efficiently support customer requests
• Perform administrative duties for all steps of the departments 
• Answer incoming customer telephone calls in a courteous and professional manner
• Support operations by organizing and implementing administrative systems
• Keep timely and orderly records such as daily receipts, files, employee records and any other administrative documents
• Respond to and investigate customer inquiries, concerns, and issues via phone, fax, mail, and e­mail in a timely and courteous manner 
• Administrative and accounting functions such as filing systems, NOVAtime, reports needed for managers 
• Receive, record, and route customer concerns/changes in appropriate manner 
• Answer customer inquiries and provides appropriate technical and/or product related information 
• Contact customers when necessary to follow up on customer issues or orders
• Obtain customer feedback information 
• Effectively communicate customer issues and concerns to all applicable internal staff members
• Document all contacts, actions, and responses in customer database 
• Organize and maintain the file system; file correspondence and other records 
• Maintain working knowledge of products and/or services 
• Prepare reports and correspondence as needed
• Other duties may be assigned as needed

 

Job Requirements

 

• High school diploma / equivalent
• 2+ years related experience
• Excellent verbal and written communication skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Strong organizational skills; able to manage priorities and workflow
• Able to work independently and as a member of various teams
• Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm
• Able to perform diversified clerical functions and basic accounting procedures
• Experience in the construction industry is preferred

 

Compensation

 

• Hourly target range is $30.00 to $35.00
• Yearly bonus eligible
• 401(k) plan​ / group retirement savings program​
• Short-term and long-term disability benefits​​
• Life insurance​
• Health, dental, and vision insurance​
• Paid time off ​
• Paid holidays