Technical Program Manager 4

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

As a Technical Program Manager, you will play a critical role in driving the development and productization of advanced software solutions that power Lam’s global Service Business. You will lead cross‑functional teams to deliver high‑quality, scalable products while shaping the long‑term systems architecture that supports engineers, the field and customers worldwide. 

What you’ll do

• Drive complex, cross‑functional software programs from concept through implementation and deployment under established direction and strategy
• Collaborate actively with project teams by participating in planning, execution, and problem‑solving activities to support alignment and delivery
• Own assigned workstreams and deliverables, proactively tracking progress, implementing corrective actions, and escalating risks or blockers as needed
• Execute program plans including schedules, dependencies, risk tracking, and issue resolution across geographically distributed teams
• Translate business needs into actionable technical requirements, user stories, and acceptance criteria in partnership with product and engineering teams
• Partner with stakeholders across product, engineering, business, marketing, and field teams to support alignment, decision‑making, and successful execution
• Track and manage feature execution, monitoring progress, quality, and readiness across projects and releases
• Contribute to the improvement of business systems, integrations, and processes by identifying gaps and driving targeted enhancements
• Prepare and deliver clear program status updates, metrics, and communications for program stakeholders and leadership

What you'll do

• Support operational excellence by applying and continuously improving processes, metrics, and delivery best practices
• Analyze program data, surface insights, and provide fact‑based recommendations to support informed decision‑making
• Apply and reinforce Agile/SAFe practices, supporting team adoption and continuous improvement in delivery execution
• Advocate for customer and engineer experience by ensuring solutions meet defined requirements and deliver measurable value

Your leadership will accelerate Lam’s ability to deliver cutting‑edge service capabilities, strengthen our worldwide support infrastructure, and enable our teams and customers to achieve their strategic goals with confidence. 

Who we’re looking for

Minimum Qualifications:

• Bachelor’s degree with 8+ years of experience, or Master’s degree with 6+ years of experience, or PhD with 4+ years of experience, or equivalent industry experience
• 8+ years of experience in technical program management, continuous improvement, or related technical or operational roles focused on program execution and delivery
• Ability to travel up to 10% to engage with field users and gain firsthand understanding of customer, engineering, and operational requirements
• Demonstrated ability to exercise sound judgment and make effective decisions within defined scope to support implementation of technical, process, or operational improvements
• Strong working knowledge of business process development, process controls, and aligning work‑item execution to defined organizational goals and outcomes
• Required tool proficiency: Jira, Confluence, Workboard, or equivalent Agile and OKR platforms

Preferred qualifications

• Experience or domain knowledge in semiconductor fabrication, equipment operations, or related high‑tech industries 

• Strong understanding of program management methodologies and experience with Product Development & Release (PDR) processes 

• Relevant project/program management certifications such as PMP, CAPM, or Scrum Master