Data Quality Sr Analyst - C12 (Hybrid)

Citi’s Consumer Business operates globally and offers Lending, Mortgage, Retail Banking, and Wealth Management products and services.

To deliver on Citi’s mission, “provide financial services that enable growth and economic progress”, we must operate as a truly client-centric organization, driving a high tech, high touch experience for the full Citi relationship across products, segments, and geography.

Citi established its Citi Data Governance Policy (CDGP) to govern and manage data in compliance with regulatory expectations.  It sets forth the minimum requirements for the implementation of a consistent and controlled approach to create and use data as a critical corporate asset. The Policy also establishes a Governance Model for Data Management, Governance and Quality across Citi.  All Citi employees, contractors, and personnel with responsibility for the ownership, production, and consumption of data must manage data in accordance with the CDGP.

This position is with Citi’s USPB Business Aligned Chief Data Office.

Your goal as a Data Steward is to improve data trustworthiness and data usage across the business.

As a Data Steward in US Personal Banking’s (USPB) Chief Data Office (CDO), your role is to align with Data Domains and support Data Owners and Business across Data Stewardship activities, ensure consistent execution of these activities along with the Data Operating Model (DOM) globally and maximize the use and value of data for the business.

Main responsibilities

• Subject Matter Expert on CDGP, Metadata / Data Quality Standards & Processes, as well as being knowledgeable with Data Concerns Remediation Management (DCRM), Metrics & Reporting, Data Tools & Capabilities and other data-related Citi Policies and Standards.
• Support the Data-related issue management and remediation efforts within the business unit and maintain repository of issues for monitoring and tracking Data Quality issues.
• Conduct root-cause analysis for data issues / defects, and support / promote its resolution.
• Execute Data Stewardship initiatives related to our DOM. Activities include, but not limited to:
  • Understand Data Consumer related data requirements (e.g., business scope, risk related metrics, data issues, data requirements, and Data Quality rules.) 
  • Establish and maintain all Metadata (e.g., Data Cataloging, Data Lineage), Data Sources / Ownership, and Data Modeling in an approved tool
  • Perform Data Profiling analysis
  • Identify, resolve, and monitor DQ related issues (DCRM)
  • Perform Data and Source Certification
• Define and implement Data Quality controls & KPIs.
• Identify and propose CDEs while defining, standardizing and documenting the metadata under each business domain.
• Support efforts in training, communication, and Change Management to achieve enterprise-wide change associated with Data Steward initiatives.
• Support efforts to create or enhance Data Governance related procedures, user guides, business process maps, training materials, and Change Management documentation.
• Monitor and report on Data Steward related Metrics (e.g., define/ gather metrics, develop dashboards, etc.) as per the standards defined by ECDO.
• Support efforts to drive implementation and adoption of tools necessary to build and run effective Data Management / Quality processes and capabilities.
• Appropriately assess risk when business decisions are made
• Identifies and supports opportunities to streamline and simplify the execution of the CDGP.
• Present status updates, issues / challenges / risks and solutions to senior management, stakeholders and partners in a succinct manner to drive decision-making and actions.
• Conduct meetings to solve issues / challenges / risks by factoring input from partners and diverse points of view.
• Promote ‘data as an asset’ and drive culture change to make the organization ‘data savvy’ via lunch-n-learn sessions and equivalent forums in partnership with other Data Providers and stakeholders. 

Education & Qualifications

• Bachelor’s degree in Business, Finance, Engineering or Information Systems, or an equivalent combination of education and experience. A Master’s degree is preferred, but not required.
• At least 3 years of combined experience in Banking and Financial services industry and Data Governance / Data Management. 
• Experience includes supporting Data Management and Data Quality initiatives, aligning business processes with Data, implementing technology solutions, developing or supporting standards / policies and data-related issue management and remediation efforts.
• Ability to liaise with Data Consumers, Data Providers on both the Business and Technical level. 
• Strong presenta