Training Manager

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Training Manager

Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence: 

  

Dubuque, IA  : 4141 Westmark Drive, Dubuque, IA 52002 

Cedar Rapids, IA : 333 1st Street SE Ste. 200 Cedar Rapids IA 52401 

Coralville, IA:  3273 Ridgeway Drive Coralville IA 52241 

Dublin, OH : 5500 Glendon Court Dublin OH 43016 

New Albany, OH : 7795 Walton Parkway New Albany, OH 43054 

Chicago, IL : 175 W. Jackson Blvd. 12th Fl. Chicago IL 60604 

Indianapolis, IN: 8909 Purdue Road Suite 501 Indianapolis, IN 46268 

Irving, TX: 2201 W. Royal Lane Suite 125 Irving, TX 75063 

Memphis, TN : 8125 Sedgwick Way, Memphis TN 38125 

Southfield, MI : 300 Galleria Officentre Southfield MI 48034 

Orlando, FL : 12650 Ingenuity Dr Orlando FL 32826 

Eden Prairie, MN : 11000 Prairie Lakes Drive Eden Prairie, MN 55344 

West Hills, CA : 8521 Fallbrook Ave West Hills, CA 91304  

South Portland, ME: 600 Sable Ste. 220 Oaks Drive, South Portland, ME 04106 

PRIMARY PURPOSE: To manage training delivery; to oversee the quality of training delivery for the company; to oversee a system of training requests ensuring client and colleague training needs are met; and to anticipate upcoming training needs and budgets for training delivery.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Assigns projects to systems training staff, directs staff activities.
• Responsible for a scalable train-the-trainer process to meet company needs.
• Responsible for the process of accepting and assigning training for Sedgwick University.
• Manages the trainer customization of current Sedgwick University courseware.
• Assists with client implementations for workflow design, training, and support.
• Coordinates commitments of training resources.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Travels as required.

SUPERVISORY RESPONSIBILITIES

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support, guidance, leadership and motivation to promote maximum performance.

QUALIFICATIONS

Education & Licensing
Bachelor's degree in Human Resources, Organizational Development, Adult Learning or business-related discipline from an accredited college or university preferred. Professional designation or equivalency such as CPCU, AIM, ARM, or AIC strongly preferred. Completion of specialized training in Performance Consulting strongly preferred.

Experience:
Ten (10) years of related experience or equivalent combination of education and experience required to include three (3) years systems training experience, three (3) years claims related technical training/instructional development, three (3) years Microsoft Office experien