Senior Support Engineer Coordinator

<p>As part of the Support department at Easyfairs Head Office in Brussels, you will be trained in these systems and will provide support to all of our internal users (+/-800 team members).</p><p>You will also be in contact with the helpdesk of our infrastructure &amp; software providers (hosting companies, internet providers, software resellers, etc).</p><h2>Your key responsibilities</h2><ul> <li>Handle support issues from our internal end-users via our service desk platform, email, phone, face to face…</li> <li>Creation/maintenance of documentation &amp; internal online training path (including videos)</li> <li>Train small group of users (mostly at the HQ office but also at local offices)</li> <li>Manage the day-2-day relationship with external and internal software providers</li> <li>Participate in internal systems development and customization</li> <li>Testing the new applications/systems &amp; features</li> <li>Be eager to learn from our 2nd line support so you become more and more independent</li> </ul><h2>Main processes, systems, tools used</h2><p>WordPress, GES|Visit, Salesforce Marketing Cloud and Social Studio, Business Central, Microsoft O365, Tableau, custom mobile apps (visitor app, rebooking app)</p><h2>Profile</h2><ul> <li>Customer focused and customer satisfaction is one of your top priorities.</li> <li>Fluent English (knowledge of Dutch and/or French is a plus)</li> <li>Excellent interpersonal skills</li> <li>A keen interest in problem solving &amp; curiosity in IT tech</li> <li>Willingness to provide impeccable service</li> <li>Flexibility, autonomy, and ability to multitask</li> <li>Broad knowledge &amp; interest in IT within various environments (Salesforce, Microsoft O365…)</li> <li>Early adopter of new technologies</li> <li>Attentive to details</li> </ul><h2>Why join us?</h2><ul> <li>An interesting, challenging opportunity in a growing, dynamic, and international company.</li> <li>A job with many variations in terms of projects and technologies.</li> <li>Opportunities for learning and growth in terms of courses and conferences.</li> <li>A flexible working environment.</li> <li>Competitive employee compensation package.</li> </ul><h2>Does that sound like a plan?</h2><p>If you are not afraid but stimulated to continually challenge and reinvent yourself, within a multicultural team of smart and dynamic people, with unequaled work ethics, come and write the next chapter with us! </p><p>This full-time position can be carried out 2 days a week from the comfort of your living room (or wherever you want) when you are not in our Instagrammable offices! </p><p> </p><p><br/></p>