Director of Product, Digital Cabin Core

Come help build a better world, where every person is free to move and pursue their dreams. Ford Motor Company was built on the belief that freedom of movement drives human progress. It’s a belief that has fueled our passion to create great cars and trucks. And today, it drives our commitment to become the world’s most trusted mobility company, designing vehicles for a smart world that helps people move more safely, confidently, and freely. Ford is experiencing significant business transformation in an ever-changing digital world. We are dedicated to delivering distinctive products and solutions, having an “always on” relationship with customers and continuously improving our user experience. 

 
Product Management is part of the Integrated Services organization and works cross functionally and closely with our partners in Design and Engineering in Model e. Integrated Services launched during the summer 2023, to create and market new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services will allow Ford’s retail and commercial customers to customize their vehicle like never before, with OTA (over the air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide. 

The product team is passionate about solving hard problems. We create with passion, delivering extraordinary solutions to change the world. We challenge competitors, bureaucracy, obstacles and even our own assumptions. We have zero tolerance for bias or personal agendas. We are swift and decisive, trusting the experts, believing the data, seeking out and listening to bold intuition - regardless of the source. We are insurgents, never satisfied, averse to complexity, suspicious of habits and open to risk. We constantly learn. We focus on the mission and deliver with urgency and speed. We are a nimble team, leveraging rapidly evolving technology to innovate, fail fast and pivot. We trust each other, surface issues openly and solve problems collaboratively. Most importantly we raise the talent bar with every hire.

In this position…

As a Director of Product, you will lead a small team solving core customer problems for Digital Cabin. The solutions you help to champion will create an elevated customer experience.

This position is posted as ‘remote’ unless the selected candidates live within 50 Miles of Dearborn, MI or Palto Alto, CA. If so, then it requires a hybrid onsite schedule, up to 60% of the time.

What you'll do…

Product Strategy and Roadmap:
• Own, define and articulate the vision, strategy, and roadmap for the next generation in-vehicle software products such as autonomous driving, mobile apps, and in-vehicle infotainment.
• Conduct market research and competitive analysis to identify customer needs, market trends, and opportunities.
• Develop and maintain detailed product requirements (PRDs) for our digital system.

Cross-functional Collaboration:
• Collaborate with engineering and design teams to ensure the products meet technical feasibility and design excellence.
• Work closely with sales and services teams to ensure digital roadmaps support our critical business initiatives and support go-to-market strategies, pricing, and promotional plans.
• Facilitate communication and coordination between all stakeholders to ensure alignment and timely delivery of product milestones.

Customer Experience:
• Champion the customer experience by understanding and addressing customer pain points, preferences, and feedback related to vehicle ownership and in-vehicle software and services.
• Develop user personas, journey maps, and use cases to guide product development and design decisions.
• Ensure the final products deliver a seamless and exceptional user experience from interface design to feature functionality.

Product Launch and Lifecycle Management:
• Monitor product performance and customer feedback to identify areas for improvement and future enhancements.
• Manage the product lifecycle, including updates, feature releases, and end-of-life planning.

Data-Driven Decision Making:
• Utilize data and analytics to inform product decisions and measure success.
• Identify and track key performance indicators (KPIs) and provide regular reports to stakeholders on product performance and customer satisfaction.
 

You'll have...
• Bachelor’s Degree or combination of education and equivalent experience.
• 10+ years of Product Management experience with proven experience in translating key customer experiences into product requirements and shipping products in the past .