Medical Receptionist

Welcome to CleanSlate Centers, where our mission is clear but far from simple: helping individuals reclaim their lives from addiction. Last year alone, we guided over 35,000 people on their journey towards recovery. As a national leader in outpatient addiction medicine, we operate 65 centers across the country, specializing in Medication-Assisted Treatment (MAT) for opioid and alcohol use disorders, integrated with comprehensive behavioral healthcare.

At CleanSlate, our strength lies in our team—compassionate, innovative, and ready to make a tangible impact. We are more than just healthcare providers; we are life-changers and hope-bringers. We understand that the path to recovery is as personal as the stories of those who walk through our doors, and we are committed to supporting each journey with empathy and respect.

As a Medical Receptionist at CleanSlate Centers, you do more than manage front desk activities; you are a beacon of hope and support for individuals navigating their path to recovery. This role is perfect for those who seek to make a substantial impact, with every phone call and patient interaction having the potential to resonate deeply. Join us at CleanSlate, where we don’t just adhere to expectations—we define them. Step into a role that goes beyond the office and be part of setting the standard in patient care.

What You’ll Do:

• Provide top-tier customer service, compassion, and empathy to all patients.
• Efficiently handle patient arrivals, confirming and updating demographic and insurance details at each visit.
• Manage scheduling for providers, ensuring accuracy and timely adjustments to meet patient needs.
• Contact patients who have missed appointments to encourage continued treatment.
• Manage prior authorizations and communicate patient financial responsibilities clearly.
• Distribute and verify accuracy of required patient forms and handbooks; scan and file documents into the EMR.
• Process collections, co-payments and facilitate payment plans regularly.
• Ability to discuss and clarify patient financial responsibilities and insurance status effectively.
• Maintain a professional office environment, including general upkeep and organization.
• Delivering excellent phone etiquette for inbound and outbound calls, including appointment reminders, and re-engagement efforts.
• Handle tasks related to medication destruction and logging.
• Engage in daily huddles and team meetings to ensure cohesive operations.
• Participate in cross-training for lab-related responsibilities as appropriate, such as urine drug screenings.
• All other tasks or projects, as assigned.

Qualifications:

• High School Diploma required; Associate degree preferred.
• Minimum of 1 year in a fast-paced medical office environment required.
• 1 year experience with Customer Services, Behavioral Health, and/or Healthcare facilities preferred.
• Demonstrated ability to support patients during critical moments in their lives, providing compassionate care and understanding.
• Knowledge of billing, prior authorizations, and payment reconciliations.
• Familiarity with Patient Handbooks, Releases of Information, Privacy Practices, Intake Forms, etc