Director, Global Field Ops

Job Description

We’re looking for a Director, Global Field Operations to serve as the strategic business partner to our global Revenue organization. In this role, you’ll leverage strategic and execution skills to drive revenue objectives and optimize Procore’s customer motions and processes.

As Director, Global Field Operations, you’ll improve our global Revenue team's scalability, agility, and productivity. You’ll help drive the cadences and action plans in alignment with the Revenue Operations and CS Leadership, and GTM teams. If you’re excited to accelerate the growth of one of the world's fastest-growing B2B SaaS companies, we have a spot for you on our team.

This position reports to the VP, Field Operations and Revenue Process and has the opportunity to be based out of any of our US offices or remotely in the US. We’re looking for someone to join us immediately.

What you’ll do:

• Lead an agile global Field Operations team that supports the operating cadences, scale, and growth of our revenue motion, specifically across Customer Success, Marketing, Partners, and various GTM motions.

• Directly own the relationship with the Head of CS and operating cadence (for example: weekly CS Ops meetings; QBR details)

• Lead the Marketing, Partner and Strategic Field Operators who directly own the relationships with their respective leaders.

• Partner with EMEA, APAC and North American Field Ops leaders to ensure the teams are delivering consistency in process and productivity.

• Drive a deep understanding of our industry, our operating plan, revenue drivers, and target markets of all customer motions.

• Partner with Revenue leadership and for select leaders, serving as the primary point of contact within the Revenue Operations organization.

• With your team, own (and consistently improve!) operating cadences, including churn forecasting, pipeline interlocks, and QBRs.

• Objectively analyze the performance gaps of the business to drive and communicate action plans. 

• Build a strong internal network of experts and resources to help drive effective change

• Work closely with key stakeholders, such as HR, Marketing, Product, and Revenue teams, to solve challenges and accelerate growth.

• Provide proactive feedback between the field and team to communicate issues, trends, and friction points and drive action to improve productivity

• Elevate process priorities that impact Revenue teams, keeping Ops teams focused and executing on our highest priority initiatives.

• Prioritize both business projects and Run the Business work.

What we’re looking for:

• BS degree is preferred; MBA or similar advanced degree a plus

• 15+ years in a Revenue Operations or Customer Success/Sales role

• Demonstrated success in building and/or leading an Operations team at scale

• Experience working at a large-scale technology company is required; enterprise software is preferred

• Dedicated people manager with demonstrated leadership in delivering results with large-scale, cross-functional teams

• Strong executive presence with the ability to influence without authority 

• Ability to collaborate and build effective relationships with Procorians at various levels and across different organizational roles. Preferably has experience in matrix-style organizations.

• Strong communication skills with the ability to present to large groups and leverage storytelling to align multiple parts of the business

• Proven track record of establishing and managing operations with an emphasis on maintaining operating rhythms, dashboards, and other tools necessary to measure, evaluate, and improve business processes and performance

• Exceptional problem-solving and analytical skills; demonstrated ability to structure complex problems, develop solutions, and craft high-quality executive presentations.

• Experience in reengineering, organizational design, and process improvement; lean startup or design thinking a plus

• Flexibility to pivot quickly to new demands and with a high sense of urgency

Additional Information

Base Pay Range $160,800-$221,100. Eligible for Bonus Incentive Compensation. Eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks