Global Service Director

Description

Position Overview

The Service Director oversees and leads our service-oriented initiatives, working closely with clients and service teams to optimize service strategies, enhance customer experiences, and ensure seamless service delivery. Responsible for guiding a proficient service team, this role focuses on achieving service-related objectives, financial goals, and implementing strategic initiatives while cultivating robust client relationships.

Key Responsibilities:

Strategic Service Management: Develop and implement service strategies to exceed client satisfaction and retention goals.

Financial Goal Attainment: Drive service operations to meet or surpass financial objectives, analyzing expenses and revenues to ensure profitability.

Strategic Initiatives: Identify and implement strategic initiatives aimed at enhancing service quality, efficiency, and profitability.

Team Leadership: Manage daily service team operations to achieve service objectives and enhance customer experiences.

Service Enhancement: Recommend and implement optimal service methodologies, adapting to diverse service scenarios.

Client Engagement: Foster relationships with new clients and maintain strong ties with existing ones, ensuring their service needs are met and exceeded.

Resource Allocation: Operate within the service budget and implement strategies for cost-saving measures.

Performance Monitoring: Direct team performance, ensuring accountability for individual and team-based service goals.

Collaboration: Liaise with other departments for streamlined service processes and optimal service delivery.

Supervisory Duties: Execute supervisory responsibilities adhering to organizational policies and legal standards.

Delegation & Development: Delegate tasks, set expectations, and foster team growth through training and mentorship.

Safety Compliance: Ensure compliance with safety protocols to maintain a safe working environment.

Requirements

Qualifications:

Education: Bachelor's Degree (BA) from a four-year college or university; alternatively, relevant experience combined with education.

Experience: Demonstrated track record in:

- Developing and maintaining strong client relationships.

- Managing service operations and achieving service-related and financial goals.

- Identifying and implementing strategic initiatives to enhance service performance.

- Leadership, delegation, and recognition of achievements.

- Problem-solving, innovative thinking, and adapting to varied service scenarios.

- Analyzing data and presenting it effectively.

- Ensuring compliance with service-related standards and regulations.

Skills & Abilities:

- Proficient in analyzing information and implementing innovative service solutions.

- Strong communication skills, both written and verbal.

- Effective leadership in driving service excellence and team cohesion.

- Analytical abilities for performance reporting and strategic service planning.

- Collaborative mindset for cross-departmental service improvements.

- Commitment to continuous improvement and client-focused service delivery.

Physical Requirements:

Primarily office-based with occasional on-site visits to ensure service quality and adherence to safety protocols.

JC Ford Company is an equal-opportunity employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability (mental or physical), pregnancy, status as a parent, family medical history, genetic information, political affiliation, military service/protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. We will consider for employment, qualified applicants with criminal histories, consistent with the requirements of applicable federal, state, or local agencies.