Product manager (POS) - Project manager

Capgemini is looking for a Product Manager (POS and Payment Hardware) to join us for a fulltime hybrid role in Seattle WA.

KEY RESPONSIBITIES:

• Partners with business stakeholders and UX/software product managers on problem definition & partner with them to align to business and UX goals, and, defining target KPIs for physical hardware, placement and performance.
• Directs non-functional requirements including performance, usability, accessibility, hardware repair & maintenance, and business continuity
• Effectively partners and collaborates with both senior managers and working teams to position and support complex engagements
• Responsible for enterprise-wide, POS and payment technology product selection, implementation and support across a complex network of at least 4,000+ stores.
• Responsible for successful implementation of complex standard or custom product or service enhancements against business goals
• Communicates effectively with technology and business teams independently
• Creates product update communications independently varying from release announcements to content for executive review and decision making

REQUIRED SKILLS:

• Assist with managing product planning and development through day-to-day collaboration with a cross-functional team including architects, developers, designers and business or subject matter representatives.
• Demonstrates deep subject matter expertise that is wide-ranging across POS and payment technology for retail, specifically quick service stores.
• Works with POS and Payment technical product managers and respective engineering to scope and prioritize upcoming projects into the roadmap
• Manages a cross-team product roadmap for both POS and Payment domain areas, aligned with software and feature priorities
• Directs and approves requirement documentation for physical hardware; partners on creation of user flows/ wireframes to clarify hardware placement and performance requirements; responsible for creation and maintenance of physical aspects of usability, accessibility & installation standards
• Builds effective relationships with key stakeholders and cross functional teams
• Directly communicates and influences alignment of new or enhanced POS and payment hardware product and services, coordinating sizing and delivery planning with stakeholders; communication is typically at Steering Committee level and above
•  Directs lifecycle planning for POS and Payment Hardware products and services, including product age, service ticket analysis/trending, measurement of cost due to business disruption on high call drivers, and store partner sentiment analysis.

 LIFE AT CAPGEMINI:

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

ABOUT CAPGEMINI:

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.