Health Care Assistant

Our doors are open, and we are still providing care. Planned Parenthood South Atlantic is committed to providing high-quality, inclusive, and non-judgmental sexual and reproductive healthcare to all genders, sexual orientations, races, religions, abilities, ethnicities, and cultural backgrounds. We are a team of compassionate and dedicated staff members, and we will continue to open our doors to those who need it.  
Are you worried about applying because you feel you don’t meet every single requirement? At PPSAT we are dedicated to building a diverse, inclusive, and authentic workplace! If you’re excited about a position but your past experience doesn’t align perfectly with every qualification in the job posting, we encourage you to apply anyways. You may be the candidate PPSAT is looking for!  The challenges we face, past and present, only strengthen PPSAT's commitment to our communities and employees. Our work has staying power. Come join us one of the nation's leading providers of sexual and reproductive healthcare. Learn more: ppsatcareers.org
Why Planned Parenthood South Atlantic?   We are powerful educators, advocates and innovators for health care.  Be part of the diverse Planned Parenthood family. Work hand in hand with like-minded individuals in an environment built on collaboration, open communication, and mutual respect. We’re looking for passionate, dedicated people who are eager to make positive contributions to their community and to our mission.   What's interesting about this job? The Health Care Assistant (HCA) serves as the first impression of Planned Parenthood South Atlantic (PPSAT) by providing friendly and efficient services to clients arriving at the health center for services or information.  The HCA is responsible for maintaining front office, back office, assisting providers with daily in-office procedures, blood draws, and provide patient education.   

Who You Are:

• Passionate about providing high-quality and nonjudgemental reproductive health care
• Believes that sexual health is essential to every person’s overall health, well-being, and happiness
• Believes in providing non-judgmental care to our transgender & gender-diverse patients
• Patient-first mindset
• Compassionate

What You'll Do:

• Demonstrates quality customer service by making patients the priority, offering warm greeting, and being sensitive and responsive to patient needs.
• Provides patient care in accordance with PPSAT Medical standards and Guidelines and other applicable regulations (AB, CLIA, etc.)
• Maintains accurate and complete documentation including charts, logs, CI/CIICs.
• Provide education via telephone or face-to-face in a non-judgmental manner to patients by providing support and information on reproductive and sexual health issues, including birth control methods, pregnancy options including abortion, STIs/HIV, and safer sex
• Verify and interpret insurance coverage and benefits both electronically and over the phone and is able to effectively communicate coverage and benefits information to patients.
• Assist clinician in making patient referrals and documenting appointments scheduled in patient chart
• Provides telephone coverage for incoming calls, assists with requests for center appointments as applicable and other information calls that may require education about PPSAT services and/or appropriate referrals, both within and outside PPSAT.
• Able to interpret and communicate clinic fee scale and pricing information, as well as patient insurance benefits, including copayments/coinsurance
• Responsible for patient fee receipts, reconciliation of computer journal sheet with daily deposits and timely reporting of same to Finance Department
• Ensures patients complete all necessary forms and obtains patient consents for services in an efficient and accurate manner
• Follows Center procedures for the processing and provision of OTC and prescription medications and birth control supplies
• Assists in assuring the Center remains in working order by maintaining an adequate stock of Center supplies
• Maintains adequate stock of necessary patient paperwork and makes copies as necessary
• Assists in maintaining an attractive and comfortable appearance of the Center
• Participates in maintaining uniform patient record systems, e.g. computer data, EHR documentation, and/or patient filing system
• Works as a team member to meet or exceed center productivity and customer satisfaction goals
• Participates in routine upkeep and regular housekeeping of Center •
• Serve as laboratory testing personnel: collect and