Program Manager - Technology Modernization (Hybrid)

Role Summary

The Foundational Support Transformation Office team is accountable for execution and governance of the initiatives contained with the Foundational Support pillar which covers multiple key strategic areas of the COO Strategy.  Specifically, this role will be accountable for the Technology Modernization initiative which currently encompasses 11 different technology projects focused on improving our overall ability to execute on our technology roadmaps.  Additional focus on OKR metric management and development to clearly demonstrate the programs progress and value delivered.  Serves as the end-to-end program lead for large, complex, and strategic initiatives with high business value. Drives benefit achievement by leading program initiation, planning, and solution design and build and by measuring key performance indicators and solution adoption. Engages other colleagues/resources and assigns appropriate responsibilities to support achievement of program road map and project plan(s). Independently applies expert knowledge of advanced methodologies, selecting and applying high-level project management tools to conduct analyses, reporting, and related activities for assigned projects. Contributes to the development of internal protocols and processes used to carry out program management work. Responsible for program management activities, including contingency/dependency tracking, status reporting, issue/risk identification and tracking, scope management, estimation, and internal/external stakeholder management. Provides oversight to workstream/task leads within the program; resolves any escalated project risks, issues, and dependencies. Manages the overall scope and timing of the program, ensuring delivery is on time and within budget.

Responsibilities:

• Accountable for planning and execution of all projects contained within the Technology Modernization initiative as well as tracking/reporting that status up into the Foundational Support data roll-up.

• Oversees end-to-end project management activities for large, complex, strategic initiatives with high business value, including oversight for the full project life cycle. Manages the progress and contributions of workstream leads or subordinate project managers to ensure all activities deliver expected value within committed time frames and budget. Manages contingencies between multiple projects and monitors interdependencies and synergies where required.

• Builds and synthesizes highly detailed project plans, budgeting and forecasting models, or resource plans requiring significant stakeholder management skills and interpretation of diverse and varied information. Monitors market changes and stakeholder needs; recommends plan adjustments to meet changing needs that optimize costs, benefits, and speed of delivery. Develops statements of work, stakeholder management plans, guiding principles, project goals, risks, resource allocation, and roles and responsibilities for assigned projects.

• Secures, leads, motivates, and inspires the internal and external resources required to effectively deliver the program. Establishes the program’s governance (e.g., sponsors, approvers, stakeholders). May participate in the evaluation, selection, and management of external resources or vendors. Provides transparency in project progress and effectively anticipates and mitigates major risks across the project life cycle. Proactively crafts feasible solutions to combat risks and issues. Exercises sound judgment, balancing risks and making prompt decisions in ambiguous or difficult situations. Manages communication with management at a detailed functional level and discusses/resolves issues.

• Works with all required functions and groups to effectively plan and execute the project(s). May coordinate resources across organizational boundaries. Trains and coaches project teams in execution methodologies and promotes adoption of best practices. Develops tools and training methods to enable successful project management throughout the enterprise. Ensures project delivery is in conformance with company methodologies and standards; recommends improvements and changes as necessary. Considered a specialist in this space.

• Evaluates program costs and benefits, including actual results and forecasts with comparisons to original or baseline plan and updates plans with accurate, up-to-date information in a timely manner. Reports financial information and status to required management. Ensures program solution(s) meets quality and reliability requirements and that the launch approach meets or exceeds adoption targets. Monitors program results/performance for significant deviations, evaluates options, and makes recommendations for corrective actions; implements selected actions.

Qualifications: