Director, Platform Initiatives & Operations

Job title: Director, Platform Initiatives & Operations
Reports to: Sr. Director, Platform Initiatives and Ops
Department: 183CONS-SETLLE OPS

Location: New York, NY (Hybrid) 
Grade: 20

About Priority: 

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

Reporting to the Senior Director of Platform Initiatives, the Director of Platform Initiatives is responsible for influencing the bank & vendor roadmap strategy and owning the"how"—translating the vision into functional workflows, managing the integration of payment rails, and optimizing back-office operations. The ideal candidate is a hands-on leader who can collaborate across technical and operations teams to turn complex ideas into live, scalable payment solutions. This role will serve as the primary operational liaison and point of contact for banking and payment vendors, ensuring current partnerships are optimized and new partners are identified to support the company’s scale.

Responsibilities: 

• Vendor & Bank Relationship Management: Serve as the primary operational point of contact for bank partners and payment vendors. Manage daily relationship health, resolve escalated operational issues, and ensure partners are meeting performance and service level expectations.

• Strategic Sourcing & Scaling: Proactively identify and evaluate new banks and vendors to optimize costs, increase rail redundancy, and unlock new platform capabilities. Lead the tactical onboarding and operational integration of these new partners into the PRTH ecosystem.

• Execute High-Priority Initiatives: Lead the day-to-day implementation of 3-5 cross-functional projects, such as the technical rollout of new payment rails (FedNow, RTP), centralizing ledger workflows, and executing optimization sprints.

• Operational Implementation: Transform strategic proposals into actionable project plans. Identify specific bottlenecks in payment flows and implement automation or procedural changes to improve efficiency.

• Mapping & Taxonomy: Maintain and refine the Operations functional taxonomy strategy to ensure business continuity and scalability.

• Cross-Functional Partnership: Act as the primary operational liaison between GTM, Product, and Engineering teams to ensure new partner integrations and products launch with smooth settlement and reconciliation processes.

• Subject Matter Expertise: Maintain a deep, "in-the-weeds" understanding of end-to-end settlement flows, transaction lifecycles, and cross-system data requirements.

• Market & Program Research: Conduct tactical research on emerging payment technologies and vendor capabilities to support the Senior Director’s strategic roadmap.

• Team Leadership: Manage and mentor a team of Project Managers and Analysts, focusing on high-quality execution and timely delivery of platform milestones.

What Success Looks Like:

• Act as the single point of accountability for the operational health of bank and vendor relationships.

• Maintain a proactive and well-reasoned point of view on the evolution of PRT