HR Digital Content Management & Employee Experience Lead

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

HR Conversational AI & Content Strategy Role with Employee Journey Experience Focus

Intuitive is seeking a dynamic HR professional to serve as a strategic leader at the intersection of content management, conversational AI, UX portal design, and digital employee experience. This individual will drive the development, governance, and continuous optimization of digital HR content, oversee the implementation of AI-powered solutions, and lead the design of intuitive HR portals that support every phase of the employee lifecycle. The goal is to deliver empathetic, timely, and accessible resources through seamless, branded, and engaging user interactions.

Key Responsibilities

• Content Strategy & Management

• Develop and execute an HR content strategy aligned to the Employee Journey Roadmap, keeping digital HR and AI channels current and employee focused.
• Maintain a structured, searchable content repository using taxonomies and metadata for easy access by employees and AI tools.
• Conduct regular content audits and feedback reviews to ensure accuracy, relevance, and quality of HR communications.
• Leverage AI and analytics to personalize resources and guidance at critical employee lifecycle points.
• Collaborate with HR and IT to map and deliver targeted resources for recruitment, onboarding, development, retention, and exit.
• Establish and enforce content governance, including editorial, approval, and compliance standards with legal and privacy partners.

Key Responsibilities: HR Conversational AI & Employee Experience

• Lead implementation, training, and continuous improvement of HR chatbots and AI assistants to ensure accurate and brand-aligned interactions.
• Design empathetic, inclusive, and accessible conversational experiences using human-centered best practices and employee feedback.
• Monitor and optimize AI performance with dashboards, audit reports, and sentiment analysis to improve accuracy and relevance.
• Enable HR team adoption and digital fluency through demos, training, and documentation.
• Integrate employee experience principles into all digital and AI initiatives to build trust and engagement.
• Use data analytics to inform conversational design and address employee needs and pain points.
• Pilot and evaluate new HR AI tools and approaches to maintain a future-ready, employee-focused organization.

Qualifications

• Educational Background:
  • Bachelor’s degree in Human Resources, Business Administration, Communications, Information Systems, or a related field is typically required.
  • An advanced degree (e.g., Master’s in HR, Organizational Development, or Digital Strategy) can be advantageous, especially in organizations leading AI adoption.
• HR Experience:
  • Practical experience in HR roles such as HRIS analyst, HR business partner, HR generalist, or people operations is highly valued.
  • Demonstrated knowledge of the employee lifecycle and employee experience best practices.
• Technical and Analytical Skills:
  • Experience with HR technology platforms, content management systems, or AI-enabled tools such as chatbots is increasingly important.
  • Familiarity with data analytics, digital content creation, and process automation tools (e.g., ServiceNow).
• Strategic and Collaborative Abilities:
  • Proven ability to partner with IT, HR, and cross-functional teams to align technology initiatives with business and employee experience goals.
  • Experience in project management, change enablement, and HR p