Assistant, Student Affairs

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Assistant, Student Affairs

Job Description Summary:

To provide customer service assistance to students and prospective students and to provide clerical support for a student services area.

Job Description:

Description of Duties and Tasks ​

1) Assists current and prospective students by providing information on student services processes including admissions, enrollment, financial aid, assessment or learning labs.
2) Responds to questions and inquiries in person, by telephone, or via email.
3) Schedules appointments and assists with check in/check out processes for assessments, learning labs, new student orientations, and other services with advisors, counselors, and other staff.
4) Monitors and screens student records for status information including holds, academic standings, and exceeding course loads.
5) Gathers and enters data, maintains, and updates student information database.
6) Prepares, publicizes, and schedules students for workshops and orientations.
7) Maintains bulletin boards, brochure racks, and other information areas with transfer guides, career information, enrollment literature, and assessment study guides.
8) Provides clerical support for various programs and functions including college outreach and recruitment programs, advising, counseling, assessment and learning labs.
9) May serve in a variety of areas and may focus on specific rules, government regulations, and documentation specific to that area such as veteran affairs, assessment, or special populations.
10) May oversee the work of hourly employees or work study students.
11) May monitor and screen student lab equipment and student room check outs including maintaining a tracking system and logs.

Knowledge ​

* College admissions requirements, programs, and courses.
* Customer service techniques and practices.

Skills ​

* Maintaining an established work schedule.
* Effectively using interpersonal and communications skills.
* Effectively using organizational and planning skills.
* Performing clerical tasks.
* Maintaining confidentiality of work-related information and materials.
* Establishing and maintaining effective working relationships.
* Effectively working with a diverse student, staff and community population.

Technology Skills ​

* Use a variety of spreadsheet, word processing, database, and presentation software.
* May also use social media, work with desktop publishing, and update webpages.

Required Work Experience ​

* One year related work experience.

Required Education ​

* Associate degree.

Four years of related work experience may substitute for this education requirement. Applicants who substitute work experience to meet the education requirement must use additional related work experience to m