Bilingual Quality Assurance Support Aide

LUTHERAN SOCIAL SERVICES OF NEW YORK

POSITION:  Bilingual QA Support Aide – Unaccompanied Minors Program

REPORTS TO:  Quality Improvement Specialist Supervisor/Lead Case Aide

CLASSIFICATION:  Full Time              

EXEMPT/NON-EXEMPT: Non-Exempt (Hourly)

GENERAL DESCRIPTION: The Lutheran Safe Haven Shelter and Transitional Foster Care Program is a 24-hour program that serves unaccompanied children (UCs) in immigration custody who are awaiting release to their sponsors. The Case Aide will provide administrative support to the Case Managers.

MAJOR DUTIES AND RESPONSIBILITIES INCLUDE:

• Review, scan and file UC logs and other documentation as needed.
• Create UC charts and ensure that program documents are properly filed for each UC, with case manager coordination.
• Maintaining and organizing charts accordingly.
• Complete chart audits and portal checks to ensure all documentation is audit ready.
• Other duties as assigned.

EDUCATION/EXPERIENCE:

• High School diploma or equivalent and 1 year experience working in social services, quality review, or another position where experience managing documentation of services can be demonstrated; OR
• Bachelor’s degree (preferred)

SKILLS & ABILITIES:

• Bilingual in English and Spanish
• Good communication and writing skills
• Ability to work collaboratively with others
• Superior organizational skills, resourceful, and able to manage time effectively
• Experience and facility with Microsoft Applications

This position description contains the major responsibilities required to perform this job. These responsibilities may change at any time to meet the needs of our clients, residents, or agency.      

DATE REVISED: 8/23/2023