Rehabilitation Program Coordinator - Outpatient

Department:

10010 Rehabilitation Services: IL - Administration

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Remote position.

Major Responsibilities:

• Coordinates relevant logistics for patients moving from acute care or inpatient rehab to outpatient services, both virtual and in person.
• Supports the clinical and outpatient office teams as a resource assisting multiple rehab teams/locations with complex issues, may delegate tasks across peer team, assists management with employee guidance, and provides performance feedback.
• Manages the EPIC Scheduled Order Work Queue, following departmental processes for transferring, deferring, or removing orders. Keeps up to date with Medicare, Medicaid, and third-party payer requirements and policies.
• Supports therapy providers, physicians, key staff, patients, and families to ensure outpatient therapy services are secured at the location with appropriate provider and all other logistical considerations have been made. Insurance and benefit verification and identification of communication resource for services, etc, (eg. Transportation) during acute care or inpatient rehab stays.
• Organizes patient appointments using established guidelines, recognizes and addresses exceptional scheduling situations, and completes necessary EPIC questionnaires and processes.
• Obtaining authorizations and physician orders. Collects and verifies medical, social, demographic, and insurance information from hospital records, etc.
• Educates patients, families, referral sources, hospital staff, external payers, and other stakeholders about rehabilitation therapy benefits and services. Maintains good public relations and communicates customer service and process improvement issues to management.

Licensure, Registration, and/or Certification Required:

• None

Education Required:

• Associate degree

Experience Required:

• 3-5 years experience in a complex medical environment.

Knowledge, Skills & Abilities Required:

• Solid knowledge of various insurance coverages. Proven ability to network and problem solve with internal and external stakeholders. Solid understanding of healthcare industry and pre-service/insurance applications.

Physical Requirements and Working Conditions:

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Pay Range

$24.85 - $37.30

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health 

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care