Internal Service Advisor

At Audi Long Beach our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation’s #1 family-owned automotive group. We are seeking to hire an Internal Service Advisor as we continue to change the industry.

The Internal Service Advisor is responsible for managing the reconditioning process of preowned vehicles and ensuring vehicles are prepared for sale in accordance with company and brand standards.

If in your personal pursuit of excellence, you have developed a proven track record of consistently producing outstanding results through a commitment to continuous and never-ending improvement, join us. Your next opportunity awaits.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

Responsibilities

• Prepare accurate Repair Orders with detailed cost, labor and repair time estimates and review with the appropriate manager
• Coordinate with Service, Parts and/or third-party vendors to schedule and execute repairs and/or services
• Follow the progress of vehicles through service to ensure days-to-market requirements are met.
• Thorough and timely communication and follow up with management
• Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

Qualifications

• High School Diploma or equivalent
• Previous experience in a similar role preferred
• Valid driver’s license and clean driving record

Pay: $65,000 - $78,000 per year is the expected total annual earnings after factoring in all forms of compensation including hourly pay, bonuses, overtime, benefits (vacation and sick) etc. The hourly rate for this position ranges from $21.00 - $23.00 / hour. Bonuses range from $18,000 - $29,200 per year based on performance.

At Fletcher Jones Automotive Group, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.

We are an Equal Opportunity Employer

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