Senior Resident Consultant - Federal

Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances. 

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

As a Zscaler Resident Consultant, you'll play a critical role in helping customers properly deploy, configure, and operationalize their Zscaler solution throughout the lifecycle of the assigned engagement (usually a minimum of 12 months).  Zscaler Resident Consultants are experts in their field and are expected to integrate with the customer’s team(s) in order to ensure Zscaler’s solutions are properly designed, configured, and resilient, and that overall best practices are followed.

This opportunity is for a Remote Resident Consultant position and the candidate will perform the majority of their work remotely, although travel to a customer’s site may be required on an as-needed basis.

A typical day could look like this:

• Collaborate with and assist the larger Zscaler Professional Services team to ensure the continued success of your fellow team members, Zscaler, and our customers.
• Integrate with the Customer’s cyber security/network security team(s) to assist in integrating Zscaler solutions into the customer’s environment by providing configuration guidance, recommendations, best practices, etc.
• Assist customers with testing and troubleshooting.  Escalate to Zscaler Support, Engineering, and/or Cloud Operations as required.
• Provide regular status reports for critical incidents, projects, and proactive services to both the Customer and Zscaler-internal teams.
• Respond rapidly to unplanned events, including after-hours for Severity 1 issues. This includes a willingness to work out of normal business hours without prior notice (upon customer demand).
• On an as-needed/pre-approved basis, travel to customer location(s) to assist with short-term customer objectives.

Qualifications

• Be able to pass customer-required drug screening and/or background checks.  
• Meet customer COVID vaccination requirements or qualify for a reasonable accommodation (as defined by the customer).  
• 6+ years of prior work experience in similar positions (e.g. Solutions Architect, Systems Engineer, Professional Services Consultant, or Support Engineer).
• Strong understanding of how to navigate technical and architectural discussions.
• Ability to express complex concepts in plain language to reach broader audiences.
• Excellent communication and follow-up skills across internal and external organizations.
• Familiarity with IPSEC, GRE, HTTP/HTTPS, and DNS protocols.
• Familiarity with Proxy, SSL, and SSL Inspection (e.g. Break & Inspect).
• Versatile with using various operating systems including Windows, Mac, and/or GNU/Linux.
• Hands-on knowledge with network troubleshooting using tools such as Wireshark, tcpdump, Traceroute, and MTR.
• Experience working within or directly with the US Federal Government preferred.

Preferred Skills: 

• Professional experience/familiarity operating solutions built on: Azure, AWS, and GCP.
• Experience with Hypervisors (in order of preference): VMware, Hyper-V, and KVM.
• Working knowledge of authentication systems such as SAML, LDAP, and MS Active Directory.
• Industry certifications such as CCNP, JNCIP, PCNSA (or Higher), CISSP, or CCSP.

Additional Information

The base salary range for this full-time position is $113,750 to $175,000 + bonus + equity + benefits.

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on