Customer Service Assistant

Company Description

About Us
At Reboot Staff, we are committed to transforming how businesses connect with talent by providing reliable staffing solutions tailored to each client’s unique needs. With a strong focus on professionalism, precision, and growth, we support both companies and candidates in building long-term success. We are now looking to expand our team with a motivated and detail-oriented Marketing Assistant based in Cleveland, OH.

Job Description

Job Description

Reboot Staff is seeking a motivated and detail-oriented Customer Service Assistant to join our growing team in Cleveland, OH. The ideal candidate will provide professional and efficient support to customers, helping to resolve inquiries, process requests, and ensure overall satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person

• Maintain accurate customer records and document all interactions

• Assist with processing orders, returns, and service requests

• Resolve complaints in a professional and timely manner

• Support the customer service team with administrative tasks

• Follow up with clients to ensure their needs are met

• Collaborate with other departments to provide seamless service

Qualifications

Qualifications

• High school diploma or equivalent; associate degree preferred

• Previous experience in customer service or administrative support

• Excellent communication and problem-solving skills

• Proficient with MS Office (Word, Excel, Outlook)

• Ability to multitask, stay organized, and manage time effectively

• Positive attitude and a strong work ethic

• Ability to work independently and in a team setting

Additional Information

Benefits

• Competitive salary: $40,000 – $50,000 annually

• Growth opportunities within the company

• Development of professional communication and organizational skills

• Supportive team environment

• Full-time, stable employment with regular business hours