GTM Enablement Program Manager - Technical Teams

Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. More than 3,200 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. 

As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

We are seeking a highly motivated and experienced GTM Technical Enablement Program Manager to join our team. In this role, you will be responsible for developing and managing enablement programs that primarily support our Solution Engineering and Professional Services teams. You will work closely with cross-functional teams to ensure that our technical teams have the knowledge, tools, and resources they need to effectively support our customers and drive business outcomes.

Key Responsibilities:

• Program Development & Management:
• Design, develop, and implement enablement programs in partnership with Leadership that align with the goals and priorities of the Solution Engineering and Professional Services teams.
• Create and manage a comprehensive enablement curriculum, including onboarding, ongoing education, and certification programs.
• Collaborate with subject matter experts to develop training materials, documentation, and resources tailored to the needs of technical teams.
• Working with leaders to understand knowledge/skills gaps, get alignment on priority and strategy, and sponsoring your programs back to leadership.
• Technical Expertise:
• Develop and maintain a deep understanding of Amplitude’s product suite, including its architecture, features, and integrations.
• Stay up-to-date with the latest advancements in product analytics, data platforms, and related technologies.
• Ensure that enablement programs provide a thorough understanding of the competitive landscape, including key competitors, their strengths and weaknesses, and how Amplitude differentiates itself.
• Educate teams on the broader ecosystem of tools and technologies that interact with Amplitude, including data warehouses, business intelligence tools, and customer engagement platforms.
• Cross-Functional Collaboration:
• Work closely with Product, Marketing, Sales, and Customer Success teams to ensure enablement programs are aligned with product updates, go-to-market strategies, and customer needs.
• Partner with the Learning & Development team to ensure consistency and alignment across all enablement initiatives.
• Metrics & Reporting:
• Establish key performance indicators (KPIs) to measure the effectiveness of enablement programs.
• Provide regular reporting and insights on the impact of enablement initiatives to stakeholders.
• Continuously assess and refine enablement programs based on feedback, performance metrics, and business needs.
• Technology & Tools:
• Manage and optimize the use of enablement tools and platforms to enhance learning and knowledge sharing.
• Stay current with industry trends and best practices in technical enablement to continuously improve programs.

Qualifications:

• Bachelor’s degree in a relevant field (e.g., Business, Education, Computer Science) or equivalent experience is preferred but not required.
• 3+ years of experience in technical enablement, program management, or a related field, preferably in a SaaS or technology environment.
• Strong understanding of Solution Engineering and Professional Services functions within a technology company.
• Deep technical acumen with a solid understanding of product analytics, data architecture, and the broader technology ecosystem.
• Thorough knowledge of the product analytics space, including familiarity with Amplitude’s key competi