Technology Alliance Management (Alliance Lead)

Job Title: Director, Technology Alliance Management (Alliance Lead)

Location: Durham, NC 

Introduction to the role:

Be part of a dedicated Research & Development team. Fueled by our commitment to help more patients, strengthen our pipeline and grow our area. This is the place to go beyond discovery – we think holistically about patients and are always learning from those living with diseases. 

The Alliance Management (AM) group sits within BioPharma Clinical Operations and is accountable for setting the sourcing strategy across R&D and managing adherence to it. They ensure our suppliers deliver to the needs of the organizations and develop strong, beneficial partnerships with key suppliers. 

About the role:

The role of the Alliance Management Director is to act as the Alliance Lead for one or more supplier(s). They will be responsible for ensuring the supplier(s) are meeting the operational needs of the customers; ensuring alliance effectiveness, appropriate communications, ensuring that selected partners deliver to contract; and that strong relationships with the external suppliers are created and maintained. This role will support and lead Patient Recruitment and Retention.

Accountabilities:

Supplier / Model Governance 

• Accountable for the alliance management of one or more supplier(s) within or across service line(s) 

• Proactively identifies and manages risks at the supplier/model/service line level 

• Serves as point of contact for issue escalation to AM for their assigned supplier (s), and key in ensuring solutions are identified in collaboration with the business stakeholders. Facilitates resolution of any operational issues that impact delivery 

• Leads operational governance of the supplier(s)/ service line(s) 

• In collaboration with the AM Group Lead, contributes to executive level governance meetings; and contributes to or leads model level governance and supplier council forums, as required 

• Acts as audit Sponsor and/or audit co-ordinator for AZ led supplier audits as applicable 

Supplier / Model Quality and Performance 

• With the AM Group Lead ensures definition of appropriate Metrics and SLAs for the supplier within the MSA 

• Monitors quality and performance of service deliverables in alignment with the MSA 

• Ensures that selected suppliers deliver to contract and that strong relationships with the external suppliers and internal customers are created and maintained 

• Ensures effective visibility of supplier performance to relevant stakeholders 

• Ensures ongoing assessment and integration of Lessons Learned for suppliers / models/service lines 

• Seeks opportunities to drive efficiencies and continuous improvement within supplier and model/service lines 

Study Team Support 

• Ensures understanding of roles and responsibilities across delivery teams for assigned delivery model(s) / service line(s) 

• Works with AM Proc