Application Service Desk Lead (INFORMATION SYSTEMS ANALYST I OPT A)

Position Title:  Information Systems Analyst I Option A

Agency :  Department of Innovation and Technology 
Posting Date: 7/2/2024

Closing Date/Time: 07/16/2024 
Salary:   $6,688 - $9,745/month Effective 7/1/2024  
Job Type:   Salaried 
County:   Sangamon  
Number of Vacancies:   1  
Plan/BU: RC063   

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

PROOF OF EDUCATIONAL COURSEWORK IS REQUIRED. ACCEPTABLE PROOF OF COURSEWORK INCLUDES UNOFFICIAL TRANSCRIPTS, COPIES OF OFFICIAL TRANSCRIPTS, ACCOUNT RECORDS (INCLUDING SCREENSHOTS) OF ACADEMIC COURSEWORK, AND ANY SIMILAR DOCUMENTS CREATED BY AN ACADEMIC INSTITUTION.  Answer all questions thoroughly- Do not state ‘See Resume’ on application questions.

 

Posting Identification Number  39420 

 

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as an Application Service Desk Lead, supporting the Department of Children and Family Services (DCFS). In this role you will serve as a lead worker providing support and guidance to assigned Application Service Desk Technicians engaged in the provision of application service assistance to end user requests. In addition, you will perform on-boarding processes for new employees and provide input and make recommendations regarding the ongoing enhancement of service request tools and processes. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

 

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

 

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

 

 

Essential Function

30% Under general direction, serves as an Application Service Desk Lead, performing difficult and specialized professional application service desk work for the Department of Innovation & Technology (DoIT) in support of the Department of Children and Family Services (DCFS):

• Provides support and guidance to assigned Application Service Desk Technicians engaged in the provision of application service assistance to end user requests.
• Establishes priorities for requests.
• Performs professional advisory functions i