Coord Parking Field Operations

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL

 

Founded in 1819, the University of Cincinnati ranks among the nation’s best urban public research universities. Home to 53,235 students, more than 11,000 faculty and staff and 350,000+ living alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”

 

With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, three straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC’s momentum has never been stronger. UC’s annual budget stands at $1.85 billion, and its endowment totals nearly $1.8 billion.

Job Overview

Assist in coordinating the daily operations of the Field Services area within the Parking Services unit. This position is Monday- Friday 2pm-10pm, hours will vary depending on major events.

Essential Functions

•  Assist in managing Field Services full-time and student staff; including recruiting, hiring, training, scheduling, supervising, and evaluating staff. Assist in providing tools for new employee training and staff meetings.
• Coordinate Call Center program including staff recruiting, hiring, training, scheduling, supervising student workers.
• Develop/revise employee handbooks, policies and procedures as needed.
• Manage special event operations.
• Oversee day-to-day parking facility operations: including, inspection and repair of parking facilities to ensure facilities and equipment are in proper working order; perform audit of all Parking Access Review Control System (PARCS) equipment and meter collections; provide service to customers.
• Inspect field services equipment (e.g., radios, safety lights, vehicles) to assure proper use and maintenance.
• Monitor key issuance policy, inventory and security issues.
• Responsible for ordering field services supplies and managing the budget.
• Utilize parking management system to analyze traffic flow, provide reports and resolve issues.
• Manage technology applications for the department. Research and develop proposals for new technology that could aid in customer service or operational efficiencies.
• Develop area objectives and monitor progress toward objectives. Review objectives to identify problems and solutions, prioritize solutions and develop action steps for improvement.
• Supervise and coordinate special projects.
• Serve as a liaison with Public Safety, Athletics and other campus departments.
• Serve on internal and university-wide committees.
• Perform related duties based on departmental need. This job description can be changed at any time.

Required Education

• Bachelor's Degree.
• Five (5) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Trainings/Certifications

Valid Driver’s License.

Required Experience

• One (1) year of relevant experience.
• Strong commitment to teamwork, customer service and fiscal responsibility.

Additional Qualifications Considered

Experience with T2 mobile enforcement, FormStack, SubitUp.

One (1) year of supervisory experience. 

Physical Requirements/Work Environment

• Sitting - Continuously
• Bending - Continuously
• Climbing stairs/ladders - Continuously
• Kneeling, squatting - Continuously
• Stooping - Continuously
• Pulling, pushing - Continuously
• Lifting - up to 20 pounds - Continuously
• Hearing, listening - Often
• Repetitive hand motion (such as typing) - Often
• Talking - Often
• Standing - Often
• Walking - Often
• Reaching overhead - Seldom
• Lifting - up to 50 pounds - Seldom
• Crawli