Airport Customer Service (58473)

Fast Park & Relax is searching for a weekend customer service representative for our CVG location.

Fast Park & Relax, the nation’s premier parking facility near CVG Airport, offers a competitive hourly wage, a consistent work schedule and great benefits (PTO starts accruing on day one!). If you enjoy working in the travel/hospitality/service industry, please explore the opportunities we are offering.

Earn $16.00 per hour to start

Part Time Available Shifts:

• 8am - 4pm Saturday and Sunday

We specialize in airport parking and have built our reputation on finding innovative ways to make parking as effortless as possible for decades. We are currently looking for guest ambassadors to provide our guests with a welcoming environment and get them quickly to their destination in a safe manner. If you have a desire to work with a great team in the travel sector, are energetic and organized, you should apply.

Summary: Provide customers with a welcoming environment and get them quickly to their destination in a safe manner.

Duties and Responsibilities:

• Answer customers questions and provide information on procedures or policies.
• Create a welcoming experience by authentically greeting customers.
• Direct guests to parking space and accurately complete transactions.
• Dispatch shuttles and ensure space usage is maximized.
• Receive and prioritize incoming telephone calls.
• Compile and maintain reports and records.
• Maintain an exceptional level of customer service and responsiveness.
• Maintain clean and orderly checkout areas and complete other general cleaning duties.
• Complete other duties as assigned.

Qualifications:

• High School education, training or an equivalent combination of education and experience required
• Previous dispatch, cashier, and/or customer service experience preferred
• Successful background and drug screening results required
• Flexible and able to work weekends and holidays

Available Benefits:

• 401(k) with a generous company match
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• High School education, training or an equivalent combination of education and experience required

• Previous dispatch, cashier, and/or customer service experience preferred

Competencies:

• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

• Effectively present information in one-on-one situations to customers and other employees of the company

• Add, subtract, two- digit numbers and multiply and divide with 10s and 100s, perform these operations using units of American money

• Determining causes of operation errors and deciding what to do about it

• Pleasant with others, good-natured, cooperative attitude

• Reliable, responsible, and dependable

• Honest and ethical

• Knowledge of the structure and content of the English language including the spelling and meaning of words

• Aptitude to work independently as well as in a team environment

• Effectively multi-task and adapt to fast paced environment

• Think ahead, connect pieces of information, and coordinate workforce accordingly

• Basic math and computer skills

• Read, write, and comprehend simple instructions, short correspon