Customer Onboarding Specialist

Saving the World!  Help Wanted…

Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises.  We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. With zero upfront investment, Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers.

Ranked #2 in energy companies and #10 overall on the 2021 Inc. 5000 America’s Fastest-Growing Private Companies list.

We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience.   We are growing quickly and looking to add talented people who are passionate about making the world a better place!

We have an opportunity for a motivated individual to fill the role of Customer Onboarding Specialist. In this position, the successful candidate will be responsible for partnering directly with customers and their energy providers to transfer their utility services to Budderfly. This is an excellent opportunity for the right individual to join an established organization experiencing significant growth.  

Why this Role is Important: 

The role of Customer Onboarding Specialist plays a pivotal role in ensuring a smooth transition for customers looking to switch their utility services to Budderfly.  

Responsibilities: 

• Provide ongoing support across all key areas of the customer onboarding lifecycle. 
• Audit all paperwork submitted by each new customer to ensure accuracy and completeness. 
• Work with utility provider and customer to obtain historic utilization  needed to establish proper billing terms.
• Create new utility accounts for customers, including management of the deposit and transition lifecycle.

Desired Skills and Experience: 

• Successful candidate will have 1-3 years of customer service/onboarding, bill processing, or general project coordination experience.
• Experience in the energy or utility industry strongly preferred.
• Understanding of utility billing, rate structures, and tariffs strongly preferred.
• Strong problem solving skills and ability to think creatively.
• Demonstrated customer service skills with the ability to collaborate and partner across multiple teams and external vendors.
• Proficient in MS Office Suite, especially Excel.
• Ability to multi-task, in a fast paced, evolving environment.
• BS degree preferred.

 

Compensation$60,000—$65,000 USD

Compensation is based on factors including level of experience, skillset, qualifications, and location.

What We Offer:

• Career advancement opportunities in a fast-growing, supportive company environment
• Competitive pay
• Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
• Opportunity to work as part of a team that values its members and works together to achieve positive change.

Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.

We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career web page as a result of your disability.