NEXT Program Services Associate

Role: Next Program Services Associate

Reports To: Julia Newman

Location: Buckhead, Atlanta

Workplace Type: We ask all employees to work a hybrid schedule, with a minimum 3x/week in their local office. We welcome employees to utilize office space more than that where possible.

 

The Program Services Associate role manages the end-to-end participant journey across NEXT Platform programs, World 50 Groups’ premier leadership development programs for C-suite executives from large, complex global companies. This is a high-impact role with the chance to meaningfully support leaders charting a path for themselves and on behalf of their organizations. 

Operating as a strategic partner to the Program Director, they are responsible for driving participant engagement, developing and executing communication strategy, and managing the program’s day-to-day operations. They act as a linchpin across the organization to coordinate various teams and departments to deliver exceptional experiences with the highest possible service to our participants. They are able to operate with a mindset of “bespoke at scale”, delivering exceptional individual experiences while building the infrastructure that will allow us to grow and serve more participants in the future.

The ideal candidate is resourceful, relationship-minded and meticulous in their work. Equally comfortable interacting directly with participants or pulling together data and details, this person demonstrates versatility to adapt to the needs of the moment. They thrive on structure and process, but possess the creativity and innovation to go beyond the status quo. The right candidate will have the chance to shape and define the role based on their skills and expertise, and will grow and evolve alongside these important programs. As we service global programs, responsiveness outside of the 9-5 window should be expected occasionally. Additionally, the associate is occasionally required to travel.

 

Key Responsibilities

• Strategic partner to Program Director with responsibility for executing on participant experience for Next Leader + NEXT programs 
• Support onsite at Programs, up to four times yearly for five days at a time.
• Primary point-of-contact for participants and their teams with a high degree of customer service and accuracy; communicate effectively and efficiently with both participants and their teams; able to troubleshoot/triage participant requests independently and bring in additional partners when required
• Strategic partner to Faculty and Curriculum Lead with responsibility for organizing program faculty logistics. Assist with the preparation and follow-up for faculty interactions
• Strong process orientation with ability to identify areas for improvement, suggest potential solutions and execute with a high degree of independence
• Maintain accurate records in Salesforce and other systems to effectively manage participant experience and provide real-time insight into engagement and overall program health
• Successfully juggle multiple projects with competing deadlines simultaneously, including communicating the updates and progress along to key stakeholders at critical milestones
• Able to work effectively across teams and departments to coordinate efforts and track ongoing projects and deliverables
• Special projects as they arise

 

Desired Skills

• Excellent communication skills, both written and interpersonal; comfortable interfacing with senior leaders both internally and externally
• Strong business acumen and ability to synthesize information quickly
• Significant on-site and virtual events presence
• Proven consistency and reliability
• Proactive and communicative
• Able to work independently, with minimal supervision, as well as part of a team
• Persistence, resourcefulness, and drive
• Flexibility to work outside of strict job description parameters, thinking creatively and proactively about how to provide highest quality of participant program service
• Superior organizational skills and outstanding project management
• Experience with CRM database  (Salesforce.com a plus)

 

Company Overview

World 50 Group is a global leader in facilitating meaningful collaboration among C-suite executives from the world’s most influential companies. We bring together senior leaders to share groundbreaking ideas, solve complex challenges, and drive innovation. Our members trust us to provide them with unique insights, connections, and strategies to