Principal Technical Support Engineer *Remote*

Providence is one of the nation's leading non-profit healthcare systems with 119,000+ caregivers/employees serving more than 5 million unique patients across 51 hospitals and 800+ clinics. Our locations range from metropolitan centers to rural settings across seven states: Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. As a mission-based, not-for-profit healthcare provider, our commitment to providing compassionate care to all lives on through our five core values: Compassion, Dignity, Justice, Excellence, and Integrity.

Providence Health Plan caregivers are not simply valued – they’re invaluable. Join our team at Providence Health Plan Partners and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

The Principal Client Engineer is responsible for establishing the systems and processes required to define, implement, and track configuration of the client computing environment at Providence Health Plan.

This individual must effectively collaborate with different business and IT groups across the organization to design and deliver a progressive, high-quality client architecture that complies with security, software/hardware standards, and applicable regulations. This includes physical, virtual, and mobile client solutions.

Providence Health Plan welcomes 100% remote work for applicants who reside in the following states:

• Washington
• Oregon
• California

Please note the following important detail regarding this role:

• This position is affiliated with Providence Health Plan and will be tied to a location and compensation range in Beaverton, Oregon

Essential Functions:

• Assist in defining, documenting, and communicating the client technology strategy including the definition and enforcement of standards
• Automation of the client hardware and software provisioning & delivery architecture
• Design a reliable and repeatable build process of physical and virtual desktops
• Manage the client infrastructure aspects of technology migration, including capacity planning, security, software lifecycle, and performance management
• Maintain awareness of current direction and changes in new technology, advances in the computer industry and relevant client systems such as VDI
• Lead improvements based on technology, best practices, or changing requirements
• Evaluate, perform proof-of-concepts, and assist in developing business use cases containing ROI opportunities for new client products or platforms
• Develop the processes with which client hardware and software are automatically and regularly inventoried and available
• Perform unit testing of packages, application configurations, images and configuration performance using manual and automated testing tools
• Implement and oversee execution of system management and control disciplines to ensure data security, integrity, confidentiality, and recoverability
• Serve as 3rd and nth level support for all client related issues in keeping with the organization’s incident and problem management escalation procedures
• Communicate with all levels of IT Leadership and Business Partners across Providence Health Plan’s environment regarding client platforms and software deployment activity
• Mentor’s junior engineers to develop technical skills towards a senior position

Job Specific Knowledge, Skills & Abilities:

• Experience with Directory Services (LDAP/AD/EntraID) and thorough knowledge of client management platforms such as Microsoft Group Policy and Intune
• Must have strong knowledge of Microsoft client operating systems, Office suite, and automated and unattended provisioning and configuration on these platforms; specifically, Windows 10, MAC OSX, and MS O365
• Experience in supporting and managing MAC OSX in enterprise environments, Workspace One for MAC OSX management
• Working experience with MS Intune, Autopilot and MS Azure AD
• Scripting and programming experience in languages such as PowerShell, and .NET (VB, C#) with a focus on automation
• Demonstrated customer focus and proven ability to deliver high-quality customer service
• Ability to analyze simple to complex problems and provide suggestions for resolution
• Strong communication skills (verbal/written), comfortable in presenting to small and large groups and various levels of management
• Strong ability to analyze, consolidate and communicate complex technical topics to all levels of staff including but not limited to IT executives, business/technical managers, developers, and system adm