Key Account Manager, Industrial Wood Coatings

Meet or exceed annual territory budget for volume (gallons), revenue and margin contribution by engaging in these core activities.

TERRITORY PLANNING & ACCOUNT ENGAGEMENT PLANNING

Build strong territory and account plans with multiple paths to success. 

    This includes:

• Complete key customer Relationship Maps with clear engagement objectives
• Identify both the Technical and Commercial actions required to deliver the plan, then lead the internal teams to execute on aligned priorities
• Capture competitive intelligence and build a plan to deliver superior value to customers

NEW CUSTOMER ACQUISITION & GROW AT EXISTING ACCOUNTS

Advance new business opportunities through the selling cycle, and document progress in CRM. 

This includes:

• Develop a quantified value proposition that respond to customer’s top priorities and differentiates Sherwin-Williams from other coatings suppliers.
• Establish clear product performance and service expectations that are agreed upon by both the customer and key internal stakeholders.
• Agree internally on commercial terms and present that proposal to business leaders using financial proformas that reflect all requested investment and key commercial terms, including pricing.
• Present target proposals in a compelling way that address all customer stakeholder’s needs
• Negotiate then reach a mutually beneficial relationship and secure new business as agreed upon with leadership.
• If requested by the customer and agreed upon internally, capture the negotiated agreement in a contract and ensure that it received full internal approval prior to customer execution
• Organize cross-functional internal teams to smoothly onboard the customer

STRENGTHEN CUSTOMER LOYALTY

Strengthen existing customers relationships and loyalty through the following work:

• Identify “value selling” opportunities to create growth and efficiency in our customers’ operations and communicate these internally in a compelling way to both operations teams and senior management.
• Monitor the on-going relationship formally through Periodic Business Reviews that engage appropriate cross-functional customer and internal stakeholders to identify opportunities to strengthen our customer value proposition.
• Monitor the on-going relationship informally through regular touchpoints with all key stakeholders.   Ensure that there is a Stakeholder Engagement Plan that connects the internal account support team with the appropriate customer contacts.
• Lead internal Account Reviews to ensure that the internal account team is positioned to provide value-added support to the customer.
• Manage risks and issues that may arise by stabilizing the customer and ensuring that a corrective action is completed.
• Execute pricing action as needed to respond to changing economic conditions.

 

FORMAL EDUCATION: 

Required:

• High School Diploma or equivalent

Preferred:

• Bachelor’s Degree in Science, Math, Economics, Engineering
• Bachelor’s Degree in Business related field

KNOWLEDGE & EXPERIENCE:

Required:

• Prior Sales Experience

Preferred:

• Experience selling technical products, e.g. coatings, chemicals, equipment.
• Experience managing large complex customer relationships
• Project Management experience
• Lean Six Sigma experience

PHYSICAL REQUIREMENTS:

• Must be able to sit, stand, hear, and see on a constant basis.
• Must be able to walk, write, and type on a frequent basis.
• Must be able to lift and carry up to 15 pounds.
• Must be able to climb and descend stairs.
• Must be able to bend, carry, reach, push, and pull on an occasional basis.
• Must be able to communicate verbally and in writing.
• May work indoors and outdoors as needed. Exposure to heat up to 120 degrees and cold to 0 degrees.
• May work in areas where noise level is such that hearing protection is required.
• May work in areas where toxic, flammable, and hazardous materials are present.
• May be exposed to varying amounts of dust and dirt
• Employee must be able to operate a computer and communicate via telephone.
• Some travel to other locations, meetings and/or seminars is required.

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Strong Communication and Interpersonal Skill
• Microsoft Office Suite, including building succinct, compelling PowerPoint presentations
• Travel Management software and Expense Reporting
• Ability to read and interpret