Jobs and Careers

Owner Reservatons Specialist

United StatesRemotefull_timeVerifiedPosted 10 Aug 2026

About the role

Company Description

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

Job Description

Join Westgate Resorts, Where Exceptional Service Meets Incredible Career Growth!

This role offers paid training, performance incentives, and long-term career growth with one of the nation’s largest hospitality companies.

Next Class Starts: August 20

Earn $18.00/Hour During Training (Includes Base Pay + Weekly Bonus) Access your earned income instantly and manage your money with free financial wellness tools through DailyPay.

Training Duration: 6 Weeks (4 Weeks Training + 2 Weeks Nesting)
Training Schedule: Monday–Friday, 9:00 AM – 5:30 PM (Onsite in Ocoee, FL)
Work From Home Opportunity: Eligible After 90 Days (Hybrid Schedule May Apply Based on Distance) Work schedule from home is 11:30am - 8pm; Weekends required; 2 days off during the week
After training, this role starts at $16/hr or $16.50/hr for bilingual Spanish-speaking agents, with additional shift differentials with an additional 10% evening differential and 15% weekend differential

As an Owner Reservations Specialist, you’ll support Westgate Resort owners by handling reservations and account inquiries, educating owners on their timeshare usage rights, and delivering a 5-star experience on every call.

What You’ll Do:

Answer and manage inbound and outbound calls from Westgate Resort owners (approx. 75% inbound / 25% outbound)
Assist owners with booking, modifying, and canceling reservations
Educate owners on timeshare usage rights and account status
Process external exchange requests through a third-party partner
Offer and explain Vacation Guard Travel Protection
Maintain accurate documentation and meet quality/performance expectations
Use multiple systems and tools to support owners, including:
MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint
Call volume expectations:
30–35 calls/day average
40–50 calls/day during peak periods

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

What You’ll Bring:

High school diploma or GED required
2+ years of customer service experience preferred (Call center experience is a plus, especially in hospitality- Sales, collections, and front desk experience are also highly transferable!)
Strong communication, listening, and multitasking skills
Comfortable working in a fast-paced, metric-driven environment
Must be able to work weekends and holidays as needed
Must pass a background check and drug screening
Bilingual English/Spanish is a HUGE plus (additional pay available!)

Additionally, the person must possess and adhere to the following core values: