Hardware Asset Management Expert

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. The Hardware Asset Expert is part of the organization of the End User Experience (EUX). The role will lead the Hardware Asset Management (HAM) team for hardware acquisitions, compliance, maintenance, lifecycle planning, discretionary purchases, hardware catalog and the decommissioning of assets. The scope is for regional requirement for specific focus in end user computing such as laptop/desktop, monitor and surrounding accessories at our Fort Worth, TX location.

With a combination of area knowledge, direction and technology skills, this position:

1. All hardware are budgetary planned and aligned with PC lifecycle for Growth, Refresh and Break/Fix
2.    Manages relationships with vendors and suppliers of hardware assets
3.    All managed hardware is accounted for within asset management tools and maintaining data quality 
4.    Operational stability in hardware provisioning, tracks and reports on hardware assets, inventory levels and status
5.    Subject Matter Expert for IT Asset Management (ITAM)
6.    Maintain high standards of data quality & compliance.
7.    Strong collaboration & partnership with Regional Hardware Asset Management Governance manager(RGHAM)

• In this role, a typical day will include:

• End to end region wide Hardware Asset Management via ServiceNow platform
• Adhere to the policies, workflows, and procedures for handling hardware assets for the respective region.
• Provides PC Lifecycle management from acquisition to disposal which includes maintenance contracts, hardware licensing agreements, hardware inventory management, decommissioning and optimization.
• Lead other HAM team members with hardware refresh planning and service delivery and operation within the region.
• Ensures hardware catalog and purchasing portal updates are handled in accordance with Alcon device standards.
• Manages budget for hardware assets and identifying cost-saving opportunities for the region.
• Supports hardware budget decision making, proposals, and vendor contracts for acquisition, monitoring, and compliance.
• Responsible for hardware asset management budget(s), to ensure that resources are appropriately spent, supervised, and maintained all required financial records for compliance.
• Drive and ensure accuracy of enterprise-wide hardware assets within the inventory tools such as HAM and CMDB.
• Manage and maintain IS stock levels, to ensure that levels are sufficient and stock records are accurately maintained.
• Handle individual incidents and requests according to defined SLAs – strive for 100% alignment to Requests & Incidents Best Practice guidelines.
• Work with demand managers and relevant IT partners to collect demand for growth/refresh/break fix.
• Works with suppliers, Client Imaging team, service owners and other key partners to ensure hardware asset policies, processes and procedures are adhered.
• Builds real-time management information reports to understand the asset compliance position and recommend any actions to be compliant.
• Creation of purchase orders, adding new assets to the repository and leading the asset deployment process.
• Management of hardware purchase orders through their lifecycle (including ‘Goods Receipting’ and ‘Invoicing’).
• Handling of queries relating to hardware asset details & verify supplier invoices received against purchase orders.
• Drive the KPIs, SLAs and other IT service performance metrics as related to Asset Life Cycle Management and fulfill it.
• Need to handle responsibilities related to SAKON (mobility billing) & related mobile carriers (Verizon, AT&T etc.)
• Focused on planning ahead and managing time well and support ad hoc Project work provided by Line Management.
• Willing to put in extra time, efforts, and work during off hours, in different time zone when it is needed.
• Need to have the go-get attitude to accomplish the given task(s).

WHAT YOU'LL BRING TO ALCON:

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs)
• The ability to fluently read, write, understand and communicate in English
• 2 Years of Relevant Experience

Preferred Qualifications:

• Bachelor’s degree in computer science or a closely related technica