Instructional Technology Coordinator, School of Architecture

Job Posting Title:

Instructional Technology Coordinator, School of Architecture

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Hiring Department:

School of Architecture

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

The University of Texas at Austin School of Architecture—provides next-generation leadership for design and planning education. Always cognizant of our role as stewards of the built environment, we meld principle and practice to foster innovation while remaining always grounded in serving our communities.

Benefits:

The University of Texas at Austin provides an outstanding benefits package to staff, including, but not limited to:

• Competitive health benefits (Employee premiums covered at 100%; family premiums at 50%)
• Voluntary vision, dental, life, and disability insurance options
• Generous paid vacation, sick leave, and holidays
• Teachers Retirement System of Texas (a defined benefit retirement plan, with employer matching funds)
• Additional voluntary retirement programs: tax sheltered annuity 403(b) and a deferred compensation program 457(b)
• Flexible spending account options for medical and childcare expenses
• Robust free training access through LinkedIn Learning plus professional conference opportunities
• Tuition assistance
• Expansive employee discount program, including athletic tickets
• Free access to UT Austin's libraries and museums with staff ID card
• Free rides on all UT Shuttle and Austin Capital Metro buses with staff ID card

Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.

Purpose:

As a member of the Technology Resources & Innovation Group, the Instructional Technology Coordinator is responsible for delivering excellent customer service and assisting the Technology Services Coordinator in supporting the overall mission of the School of Architecture. The primary location of impact is the School of Architecture's Technology Lab, which houses several critical production and research facilities for the school. These include the Technology Service Desk, the Digital Fabrication Lab, the Robotics Lab, and the offices of the Technology Resources & Innovation Group. In addition, the Technology Lab offers students self-service access to tabloid scanners, a large format scanner, a lighting studio, and tools for digital fabrication.

Responsibilities:

Work performed by the Instructional Technology Coordinator will span multiple, concurrent projects often under pressure from hard deadlines and/or time limitations. Specific needs can change throughout the semester.

Daily Operational Support

• Advanced troubleshooting for core technology services: printing, plotting, equipment checkout, digital fabrication, etc.
• Address and resolve high-priority issues with a sense of urgency.
• Analyze and provide hands-on support on inquiries for hardware and software, ranging from simple to complex inquiries and/or mainstream and specialized equipment.
• Assists in maintaining IT inventory, including purchasing equipment, preparing end-of-life machines, and maintaining supplies and peripherals.

Technical Coordination

• Participates in technical planning for technology-related areas by developing and deploying workflows and best practices for new technologies, including in coordination with Liberal Arts Instructional Technology Services.
• Provide technical support for events by coordinating equipment and staff coverage for lectures, symposia, exhibitions, and other events.
• Maintains and updates accurate information across several systems, including inventory records, knowledge base, and network shares.
• Lead and participate in other projects and functions as assigned.

Customer Service

• Deliver excellent customer service, coordinating activities with the Technology Services Coordinator.
• Gather information on issues and coordinate responses to ensure resolution.
• Follow up on issues with the goal of solving problems quickly and skillfully.
• Establish close communication and positive working relationships with faculty, staff, and students.
• Exercise good judgment and make decisions to support defined goals and objectives within existing guidelines.