Senior Manager, Community (Core Games)

Zynga is a global leader in interactive entertainment with a mission to connect the world through games and a wholly-owned subsidiary of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). With massive global reach in more than 175 countries and regions, the combined diverse portfolio of popular game franchises has been downloaded more than 6 billion times on mobile, including Star Wars™: Hunters, CSR Racing™, Dragon City, Empires & Puzzles™, FarmVille™, Golf Rival™, Hair Challenge™, Harry Potter: Puzzles & Spells™, High Heels!™, Merge Dragons!™, Merge Magic!™, Monster Legends, Toon Blast™, Top Eleven, Toy Blast™, Two Dots, Words With Friends™, and Zynga Poker™.Founded in 2007, Zynga is headquartered in California with locations in North America, Europe, and Asia. For more information, visit www.zynga.com or follow Zynga on Twitter, Instagram, Facebook, or the Zynga blog

JOB PURPOSE

As the Senior Manager, Community (Core Game), you will be responsible for communicating our product vision to players while also advocating for players to our game development team. 

In this role you will be supporting the launch of a new franchise where community will be critical for its success - starting with closed/open betas and toward pre-launch / global release. It is important that the person in this role has done this before bringing a definition of what best in class looks like and driving innovation in the function. 

KEY ROLES & RESPONSIBILITIES

• Build a strategic and tactical plan from the ground up with specific channel strategies that align to the product roadmap during all phases of development (pre-beta, beta, global release, and post launch). 
• Informing game development roadmaps where the community strategy requires game integration and connection, including specific technical asks that will support the strategy. 
• Act as  a voice of the player leveraging data (qualitative and quantitative) and intuition to help the team make the best possible decisions for our players.
• Build direct relationships with players and where needed be the face of the product team in blogs, forums, key channels such as discord, and in video content published on owned channels. 
• Develop scale-able programs that support the game strategy inclusive of publishing content across owned channels, working with creators to amplify our vision, and capturing player feedback to drive game improvements. 
• Create digital marketing content that engages our players across segments and geographies, working with internal and external production partners to execute. 
• Work cross functionally with leaders of Product, Marketing, Customer Experience, and VIP to deliver meaningful insights that improve the overall execution of those teams. 

REQUIRED EXPERIENCE & SKILLS   

• 8 Years of hands-on Community Management experience with an emphasis on Core Genres in mobile.
• Demonstrated responsibility for the Community Management on 2+ Global Game Launches
• Full understanding of key platforms (Discord, Reddit, YouTube, Instagram, etc) and demonstrated experience managing a broad set of these in the role.
• Comfortable in front of and behind the camera, interacting directly with players online and face to face. 
• Experience working successfully across disciplines (Marketing, VIP, Customer Care, Finance, etc) to inform the strategy, communicate your plans, and improve results. 

WHAT WE OFFER:

• Competitive salary, bonus plan and ESPP (Employee Stock Purchase Plan)
• 401K Company Match Contribution (US)
• RRSP/DPSP company match contribution (Canada)
• Health coverage, dental, disability, critical illness, EAP, and life insurance (Canada)
• Medical, dental, vision, EAP, life insurance, and disability benefits (US)
• Virtual mental health and neurodiversity support programs
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