Maintenance Engineer (Onsite)

Location: New Orleans, LA: The Lafayette By Kasa (60 units) & The Frenchmen By Kasa (27 units)

Time Commitment: approximately 32-40 hours

Anticipated Schedule: Weekends, evenings, and holidays required

The Role:

We are looking to add a highly motivated individual to join our Portfolio Operations team in New Orleans! As a Maintenance Engineer, you will have end-to-end ownership over the on-the-ground operations for The Lafayette By Kasa and The Frenchmen By Kasa, both located in the city of New Orleans. This will include physical and technical challenges, creativity, and also being the face of Kasa on the ground for guests and stakeholders. 

In this role, you will report to the Operations Manager in New Orleans and work closely with the Property Operations Team, Support Team, and Guest Experience Team to deliver excellent guest stays through functional and comfortable units. It takes a special person to oversee these properties and we hope you're excited by the challenge!

A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.

Day in the Life of a Maintenance Engineer

Like many operations roles, there is no ‘typical day'. Your role will involve a wide range of activities tending to The Lafayette Hotel & The Frenchmen Hotel. These activities will be a mixture of recurring property management tasks and activities requiring more urgent attention. A normal day will consist of day-to-day maintenance of the hotel, including guest rooms, public areas, and grounds. This includes performing preventive maintenance tasks, as well as responding to and repairing maintenance requests from guests and staff. Essential Duties and Responsibilities are as follows:

• Perform preventive maintenance and repairs, covering a range of tasks such as cleaning equipment, changing filters, lubricating moving parts, minor carpentry, special projects, and other related areas
• Respond promptly to maintenance work orders, requests, and repairs including electrical, plumbing, HVAC, and other general maintenance issues
• Maintain appropriate records for third-party vendors, preventive maintenance schedules, and repairs
• Work independently and as part of a team to ensure that all maintenance tasks are completed efficiently and effectively; maintain proactive communication within the team
• Coordinate and oversee the scheduling of third-party vendors and other relevant external parties 
• Order parts and keep track of supplies to ensure availability.
• Maintain a clean and safe work environment; follow safety rules and procedures. 
• Partner with the Trust and Safety team and security vendors to establish on-site security protocols; supervise the departure of guests in challenging situations
• Act as the primary point of contact during emergencies, handling issues such as guest unit lockouts and addressing relevant property operational issues.

Unleash your career potential at Kasa

We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

Required Qualifications

• Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit. 

• Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.

• Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.

• Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.

• Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends.

• Collaborative: Works effectively with leader