Senior, Digital Strategy

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

 

Job Overview

The Senior, Digital Strategy & Operations plays a pivotal role in defining Macy’s Digital vision, leading strategic planning cycles, and crafting communications for C-suite and board-level audiences. The Senior, Digital Strategy & Operations drives cross-functional initiatives, shapes initiative strategies, and advances organizational effectiveness. The role requires a blend of strategic thinking, analytical rigor, and exceptional communication skills to influence decisions at the highest levels of the organization. The Senior, Digital Strategy & Operations collaborates closely with Digital leaders in Product, Analytics, User Experience, and Site Merchandising, as well as partners in Finance, Marketing, Merchandising, Supply Chain, and Technology.

 

What You Will Do

Strategic Leadership & Vision Development

• Own and evolve Macy’s long-term Digital vision in partnership with leaders across Customer, Marketing, and other enterprise functions.
• Lead strategy development for priority growth and margin initiatives (e.g., top customer segments, regional focus, marketplace expansion).
• Conduct diagnostics and analyses to inform strategic priorities.

Executive & Board-Level Communications

• Serve as the primary partner for board updates and earnings preparations.
• Create compelling, data-driven narratives for C-suite and board-level presentations.
• Lead planning and execution of enterprise-wide communications.

Operational Excellence & Cross-Functional Collaboration

• Oversee day-to-day Digital business operations, ensuring alignment, accountability, and timely issue resolution across teams.
• Define and implement business mechanisms to evaluate performance and drive continuous improvement.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities. 
• In addition to the essential duties mentioned above, other duties may be assigned.

 

Skills You Will Need

Strategic Thinking & Vision Development – Ability to translate complex business challenges into actionable strategies and long-term digital vision.

Executive Communication – Exceptional storytelling and presentation skills, with proven experience crafting compelling narratives for C-suite and board-level audiences.

Analytical Rigor – Strong data literacy and analytical capability, including advanced proficiency in Excel, to derive insights, compute metrics (rates, ratios, probabilities, statistical inference), and guide decision-making.

Change Leadership – Demonstrated experience driving organizational, cultural, and operational change across large, complex organizations.

Cross-Functional Collaboration – Skilled at building strong partnerships across functions to align on priorities and deliver results.

Business Acumen – Deep understanding of digital retail dynamics, enterprise strategy, and industry trends to shape growth and margin initiatives.

Organizational Effectiveness – Ability to assess and improve organizational structures, processes, and mechanisms to enhance performance and accountability.

Project & Priority Management – Proven ability to manage multiple high-stakes priorities in a fast-paced environment with urgency and precision.

Interpersonal Influence – Strong relationship-building skills, with the ability to influence senior stakeholders and drive alignment at all organizational levels.

Confidentiality & Discretion – Trusted to handle sensitive company information with professionalism and integrity.

Technical Proficiency – High proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), with particular expertise in developing executive-ready deliverables.

 

Who You Are